I'm struggling with staying with the program. We do have a high level of bookings and everyone loves a good deal but like the original post...our rates were already competitively low so guests were getting WAY to low of a rate. Rather than opt of the program...I'm first trying raising all of the rates. Of course, the booking extranet makes this way more complicated and time consuming a process than necessary. However, guests can still feel like they are getting VIP pricing while at the same time we can still pay the bills at the property. I will give it another couple weeks to see how the rates are looking- if it still feels like we are giving away our rooms then we will opt out for good.
I'm struggling with staying with the program. We do have a high level of bookings and everyone loves a good deal but like the original post...our rates were already competitively low so guests were getting WAY to low of a rate. Rather than opt of the program...I'm first trying raising all of the rates. Of course, the booking extranet makes this way more complicated and time consuming a process than necessary. However, guests can still feel like they are getting VIP pricing while at the same time we can still pay the bills at the property. I will give it another couple weeks to see how the rates are looking- if it still feels like we are giving away our rooms then we will opt out for good.