I understand that myself, But I just feel as if it seems really fraudulent how they're handling me, they're trying to brush me off and pushing the blame on to me.
When of course, when a partner does not understand a situation and policy, the following step should be to contact Booking.com which I did as 'it's the best way to interact with them' and questioned how I receive payments. However, they didn't respond and proceed to tell me that direct debit will be sorted in Feb - so it's really irritable when I'm trying everything to contact and understand and only when things hit the fan, they tell me they cannot do anything.
I understand that myself, But I just feel as if it seems really fraudulent how they're handling me, they're trying to brush me off and pushing the blame on to me.
When of course, when a partner does not understand a situation and policy, the following step should be to contact Booking.com which I did as 'it's the best way to interact with them' and questioned how I receive payments. However, they didn't respond and proceed to tell me that direct debit will be sorted in Feb - so it's really irritable when I'm trying everything to contact and understand and only when things hit the fan, they tell me they cannot do anything.