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Oh WOW BrookAve, those are some awesome pics and videos! Where'd you find them?
Is someone else in charge of the accounts associated? They can remove your rights etc.
In Rates and Availability, go to your Calendar. Click on Restrictions.
You will need to add it there, there is an option on the left.
Sounds like you need to speak to a Booking.com agent in live time. If their system are puling through incorrectly then only they can solve it for you.
Hey M and team,
I try to pop in as often as I can, but I must say times are trying.
So happy you are all well and in one piece/.
:-) Keep well!
Hope you are well.
You need to correspond with Booking.com directly for a dispute, this is just the partner forum.
Here is a link (or 2) that will help you:
Reporting no-shows and cancellations
Welcome to Booking.com!
Sadly the Forum is not the correct platform to correspond with Booking.com directly, we are all property listers here. You will need to message them via the Extranet or give them a call.
Have a good day.
I've had the same issue in the past. Normally I will send a message directly after the open message just to get it marked as Read.
It's also a good idea to send feedback to the Booking.com dev (Bottom right corner of the page when you are logged in and on the inbox), so that they can take a look. The more feedback they receive, the better they can help.