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Also b.com does not have the right to tell their partners what their cancelation policies are, if they want to do that, then they need to buy alot of businesses and run them how they like
That is a great idea Boquete as we have received notice from b.com that they will not pay out on vcc over a year old even though they have been emailed repeatedly over a period of several months and never took action but have taken the money which for some reason they think is now there's and have refused to take any further action.My advice is to follow exactly what you have posted they need to be taken down a few steps and realise that its a two way street and start to respect there partners. I for 1 will take every possible action to recover whats owed with interest.
PARTNER is a joke and they dont care They are full of the ***
Hi Gro Cathrine they are a piece of work thats for sure. Ive heard every excuse from they and submitted the same info a dozen times now. they are counting on us giving up so they wont have to take action or pay out whats owed. They even charged us the commission on the booking they wont pay for. Extremely frustrating to deal with and customer service is exactly that a JOKE. Stay on them we will keep you all posted
Hi Guys after 3 months and this post along with over 60hrs on the phone with b.com over their vcc, we have finally got 3/4 of what's owed and now they have said that they can't pay the rest because its over a year now. What they forgot was it wasnt over a year ( we were using it as a holiday fund and were drawing on it 11 months on) when we started with a email campaign. They also blocked us and wouldn't answer calls and left us on hold for over three hours hoping we would go away well surprise to you.There is a help tab on the b.com page (far right corner) which we used and finally got though to a person in finance who helped finally.Being a offshore company it will be hard to prosecute them as they know they are out side the law and most countries won't proceed with action against foreign companies so they have us by the short and curlys. Though it is bad policy we don't help any customers that ask for concessions if they have booked though b.com and they are fine with it once they speak to us and hear the reasons why. So b.com is slowly strangling itself but they know there is always more customers and will just cary on and accept collateral damage as part of their business plan.Our latest complaints have now reached our member of parliament so hopefully we can bring some sort of pressure too bare. We recommend that everyone stop using the vcc system and force them to change. B.com staff said they will then have to send though the credit card details. Wheater this results in fewer booking I dont know but it will be less of a head ache. The real point is that you should be truthful with your so called partners and up hold the moral ground on which you preach, the reason that vcc is in use is to stop fraud obviously they didn't get that message.
How we proceed with legal action I'm not sure but are waiting to hear back from our MP to see how to proceed. Dont give up as that's what they are counting on.
Will post more as the info becomes available good luck guys my thoughts are with you all
We have just rang our MP for our area and Tourism MP so hopefully we will hear back from them shortly let us know if that gets you some sort of a response
Wow that's great news. We have had to take a line of credit to pay the mortgage due to there non payment
Hi Niklas I really don't know what to tell you as they have every excuse in the book for not paying and just repeatedly fob us off. They are committing fraud but dont seem to care. Being off shore I dont know if they can be prosecuted and I think they know it. just continue to message them
Hi its to bad that b.com is treating the people who make them their money so poorly. We have been lied to over and over again about when we get paid its been over 2 months. once we have enough people then we can get something started