As we start to see travel slowly picking up again, we’ve put together the most important resources and advice to help you turn demand into bookings, safely and confidently. Here you’ll find the newest insights and initiatives.
Join the #Rebuilding conversation in the Partner Community
Find out how to get set up, and read about our services and features.
All of our best solutions, organised by your business needs.
Connect online with fellow Booking.com partners.
Find tips and advice to help you through this time with the hashtag #Rebuilding
Stay informed with the latest Booking.com developments, industry insights and expertise
Growing Together is our ongoing promise to build a stronger era of partnership. Explore our new commitments and the progress we’ve made on our previous ones.
I have sent a new email to Booking.com to get a clear explanation of the refunds they made without my consent.
Their answer is completely uncorrelated to my questions.
I sent another e-mail this morning to get a concrete answer.
Here my mail to Booking.
Unfortunately, I doubt I'll get a clear answer
I thank you for your return but you do not answer my requests exposed in my last email.
On May 13, 2020,
In your email, I read: "We would like to inform you that we are unable to refund the guest without your consent."Please try to check it on your system since we can see that you approved to refund the guest for the reservation last 16 Mar 2020,
I would therefore like to reiterate my questions, which I would be grateful if you could give me concrete answers.
1/ Which page should I consult to check my approval for reimbursement?
2/ Where in the T&Cs of March 2018 (before March 2020) is notified that Booking.Com can substitute itself for the hosting provider to refund a customer due to force majeure.
In the paragraph that you send me in your last email of 17 May 2020, I do not see anywhere that Booking.com has to refund the customer friends the hosting provider. "In the event of a Force Majeure, the Hosting will not charge (and will refund, if applicable)
In addition, as you suggest, I have consulted the contract that you believe is binding on us, a contract that I was not aware of when I registered my establishment on Booking.com.
The article concerning a cancellation of a stay due to covid- 19 states:
1/ If your cancellation meets the necessary criteria, the establishment must either reimburse you.
Nowhere does it say that Booking.com has to reimburse the customer, but the accommodation provider has to reimburse the customer.
2/ or offer to change your dates of stay free of charge or to benefit from a credit for a future stay.
At the date of my clients' cancellation requests, not only was I not consulted before the refund you made, but some of my clients told me that they could not postpone their trip because the calendar was closed.
I would ask you to clarify all these points for me.
This is exactly what I write:
"Below emails exchanged with Booking.com. » Via Extranet
I would like to inform other hosts of this inconsistency regarding refunds made by Booking.com without our consent .
Whereas in a previous e-mail, here's what he said
"We would like to inform you that we are unable to refund the guest
without your consent. Please try to check it on your system since
we can see that you approved to refund the guest for the
reservation last 16 Mar 2020, "
Here is the requested translation
It seems that the information Spicyk271979 is asking you for is not the information you are asking it to see via the link.
Spicyk271979 asks for the old T&Cs
I am trying to participate in this forum, which I am very interested in.
This forum is translated in 15 languages (no French ?!)
I use translators in order to exchange with other hosting providers but I must admit that it is not very easy. The translations are not always accurate.
I asked Booking.com to set up a French translation which seems almost mandatory given the number of French-speaking "Partners".
Is there a Forum with French-speaking hosts?
I will translate my last message into English, but I think you should know how to translate it on your side.
Isn't Booking.com an international company?
Our establishment is present on other platforms offering forums in French or at least with translations in many languages.
I have written to Booking.com to find out where in the GTC of March 2018 (before March 2020) is notified that B.C. can substitute itself for the hosting provider to refund a customer due to Force Majeure.
Here is their answer.
"Thank you for working with Booking.com.
We’re writing to you about reservation *** , check-in date ***.
For both reservations *** and ***, they have been cancelled free of charge due to the Corona Virus Pandemic restrictions. We have refunded the Guests as the payment was facilitated by Booking.com and there is no further action required from you.
Thank you for your understanding and cooperation."
I don't see any answer to my question
Booking.com does not take any steps in this direction.
It only seems like we're partner when it all works out.
Otherwise, B.C. has no consideration for these pseudo-partners.
Il semble que les informations que vous demande Spicyk271979 ne sont pas celle que vous lui demandez de consulter via le lien.
Spicyk271979 demande les anciennes CGV