I absolutely agree with you.
No support from a "so-called partner."
I have no knowledge of the legislation, but are refunds that have been made without our consent legal?
Also, some of my travellers tried to change the booking dates in September but were unable to do so. It was impossible for them to book.
So, are we really partners of Booking.com?
We need to ask Booking.com to reconsider their measures for cancellation requests.
Airbnb offers to contact my customers to inform them that their cancellation request will be made under OUR cancellation policy and that it is best to postpone their stay.
What does Booking.com do ?
I've just been looking at VIDOC-19 update of the April 8, 2020
Suspension d'un cas de force majeure , I quote :
We are committed to supporting you as best we possibly can
-our Force Majeure conditions do not apply to bookings made from Monday 6 April onwards.
Do you really think we will receive reservations after that date?
Force Majeure Guest Agreements for reservations made before Monday 6 April
We ask that you, to the satisfaction of the guest, arrange:
1 - new dates for a future stay through Booking.com
2 - a voucher issued by you for a future stay
3 - We will not charge commission in cases where the reservation is cancelled due to Force Majeure.
1- Two of my clients tried to make a reservation for a later date. They informed me that no dates were available on the Booking.com calendar.
2- Until now decisions have only been taken by booking.com to refund our customers.
Why Booking.com would not take the responsibility to offer customers vouchers.
This is exactly where Booking.com should show the support we expect from them.
3- If a reservation is cancelled due to Force Majeure, we will not receive any payment !What commissions are we talking about? 18% of 00 ?
Booking.com should reconsider its commitments by becoming more involved with its partners.
Until now, Booking has made the decisions on claims alone without consulting us.
It is now up to you to take responsibility for converting the amount paid into a travel credit for a future stay for any cancellation requests.
You may have almost 50 years of experience, but it's useless to post comments without reacting even in substance you are right about how these platforms work.
But BC has gone beyond the limits. You seem to accept that our clients have been reimbursed without our agreement.
We use them as they use us, in agreement with you, which makes us "partners".
So we should share the risk
Which is not the case today.
I regret to see in this forum so much surrender
I absolutely agree with you.
Several hosts offer to meet to work without B.C, but I don't see any follow-up.
In another post, I proposed to create a community of disgruntled owners but no response.
There are a lot of comments from really angry hosts against B.C but it just stops at these posts.
So what to do?
On my side, I leave B.C for sure but I stay on the platform waiting for refunds from them.
as a result of refunds given to clients without my consent.
In another post, a landlord has proposed to hire a lawyer to obtain compensation but for this we need to create a community.
In any case, I expect as many hosts as possible to respond to your comments.
Hi Bed and Beach,
I absolutely agree with you.
No support from a "so-called partner."
I have no knowledge of the legislation, but are refunds that have been made without our consent legal?
Also, some of my travellers tried to change the booking dates in September but were unable to do so. It was impossible for them to book.
So, are we really partners of Booking.com?
We need to ask Booking.com to reconsider their measures for cancellation requests.
Airbnb offers to contact my customers to inform them that their cancellation request will be made under OUR cancellation policy and that it is best to postpone their stay.
What does Booking.com do ?
Regards
Dear Sergie,
I've just been looking at VIDOC-19 update of the April 8, 2020
Suspension d'un cas de force majeure , I quote :
We are committed to supporting you as best we possibly can
-our Force Majeure conditions do not apply to bookings made from Monday 6 April onwards.
Do you really think we will receive reservations after that date?
Force Majeure Guest Agreements for reservations made before Monday 6 April
We ask that you, to the satisfaction of the guest, arrange:
1 - new dates for a future stay through Booking.com
2 - a voucher issued by you for a future stay
3 - We will not charge commission in cases where the reservation is cancelled due to Force Majeure.
1- Two of my clients tried to make a reservation for a later date. They informed me that no dates were available on the Booking.com calendar.
2- Until now decisions have only been taken by booking.com to refund our customers.
Why Booking.com would not take the responsibility to offer customers vouchers.
This is exactly where Booking.com should show the support we expect from them.
3- If a reservation is cancelled due to Force Majeure, we will not receive any payment !What commissions are we talking about? 18% of 00 ?
Booking.com should reconsider its commitments by becoming more involved with its partners.
Until now, Booking has made the decisions on claims alone without consulting us.
It is now up to you to take responsibility for converting the amount paid into a travel credit for a future stay for any cancellation requests.
Best regards
Pascale
B.C.'s only assistance to date is not to reimburse bookings made from 6th April onwards.
Do you think we'll have any bookings coming up?
That's a load of crap.
Harlingford Hotel,
That's great.
But for all the reimbursements already made by B.C. for which I did not give my agreement, what to do?
Graigmoniecottage,
Here's someone who doesn't surrender
I hope all the hosts will understand that
B.Com. is just laughing at us with latest notification 6th April and that we can react together.
Leaving aside the ones that follow B.C along like little puppy dog
LéonardGow
You may have almost 50 years of experience, but it's useless to post comments without reacting even in substance you are right about how these platforms work.
But BC has gone beyond the limits. You seem to accept that our clients have been reimbursed without our agreement.
We use them as they use us, in agreement with you, which makes us "partners".
So we should share the risk
Which is not the case today.
I regret to see in this forum so much surrender
Sincerely
Hi Craigmoniecottage,
I absolutely agree with you.
Several hosts offer to meet to work without B.C, but I don't see any follow-up.
In another post, I proposed to create a community of disgruntled owners but no response.
There are a lot of comments from really angry hosts against B.C but it just stops at these posts.
So what to do?
On my side, I leave B.C for sure but I stay on the platform waiting for refunds from them.
as a result of refunds given to clients without my consent.
In another post, a landlord has proposed to hire a lawyer to obtain compensation but for this we need to create a community.
In any case, I expect as many hosts as possible to respond to your comments.
Booking sent us a mail the 3 of April