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Hi Ian. We feel exactly the same way
This pandemic is something that is out of our control and therefore we shouldn't be expected to make refunds for any bookings cancelled during this time for any dates as we all cannot sell them again! We have been offering guests postponement at no cost to them, so that we can stay afloat, but we are now stopping that because we would go under as it is looking likely that this situation is going to continue for some months. Its as simple as that. Why does B.com always treat its"partners" as inconsequential in any matter, leave alone this one. They are always on the side of the guest. Without accommodation providers, what will travellers do? This is a shared pain and we should not be made to pay for it or shoulder the burden. Its not of our making and we have done nothing wrong. Yes, of course, we dont want people to be out of pocket, but we shouldn't be forced into bankruptcy because we are not able to trade out of no fault of our own. Guests would be coming if it werent for this pandemic. In no world would we all be facing 100% cancellations on one side with no income coming in on the other side. Its an impossible situation to reconcile. We are standing firm and Booking.com can say what they like, but they offer nothing but feeble and ineffectual platitudes. Let them refund the guests instead.