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I don't underatand. Do we need to let the room "rest" for 24 hrs? Can we not disinfect and then give it to another guest? That means a great loss. I anyway thought it won't be befor june or july. Is tere anyone who can give the instructions we would need to follow? Otherwise we might as well forget about this summer.
Can we have some unswers from Booking.com? I was sugesting, and I repeat it, and maybe someone can say who we need to talk to, We need an online meeting to discus going back, how we share the extra expences with our partners, who gives the instructions, can there be a special email that will automatically go to everyone that makes a reservation?!
I feel we need to do it in a clever way so we dont end up losing money and getting complaints from guests. I am sorry if things have already been discussed and I missed it. If it hasn't been discussed, this is the time!!
Thank you for the list, it is useful!
What I thought I would do is to talk to the people before they come and explain how difficult it is to keep everything as cleen as we need to, and therefore we only do it in between people. I will not offer service. They will have some toilet cleaner and multy surface with some disposable cloths if they want it. I will need my cleaners to concentrate on the rooms between guests. Of course if someone stays a week it is different, but 1-3... days we have to do what we can.
Regarding prices and preparation, I think there should be a serious conversation between the companies, like BdC or Expedia, maybe a webinar where people can talk to each other. We can't be thhe only ones who will need to do the work and earn less. Maybe there can be a solution like temporary reduction from us and in return, temporary recuction in commission! I've been asking myself if these conversations make reall change in BdC or is it just a wat for release some steam!! This is now the time to prove it!!!
I agree. Booking.com is definately larger and richer and can give support.
Youv are in the wrong place. Ither phone booking.com on their customer servise or try to click on the reservationyou want to cancel and whhen you're on the reservation page click on Request to cancel reservation.
Channel manager is great. I don't think I could cope with all the admin myself. When I have help it gives me time for other things like websites , photos etc.
Most of them read and as I demand answers, they write me back. It is the first thing they get when they come. Most of them find it amusing.
I want to tell you about a case I had yesterday in Expedia, that has the same policy as BdC.
I am in wales and I had an email from a french castomer who offered me that she'll cancel now because it is still in thre 2 weeks money back time, And she wants me to keep her privetly booked. S acctually not onlyy that we "Cheat" on Expedia, she can cancel any time and doesn't even think about me. I've looked this morning, after refusing, and she is still booked. I wonder if she contacted expedia and was told she can cancel nearer the time...Now that things are very different, I think the two weeks should be put back. People cant say in 2 weeks, just as they were going to come, that they didn't know. That was right in the begining, not now. I can understand there's issues with non refandble booking that was made long before this started but I think now, something like 2 weeks is a good thing to implement maybe including those who booked long ago, so we can readvertise the room. We are in bigger trouble then the guest because we wont have any money, this is our livelyhood. BdC and Expedia, should look again at this FC policy and see us as we are. small businesses without any income.If we collaps, our cleaners, cooks, or whatever staff we have will earn nothing. And it won't be any advantage to booking .com as well.
I created a first email with : Waht you need to know, and: What we need to know, all in short bullet points. It goes automatically to guests when they book, both by booking.com and expedia. It's only about the very practical stuff, but at least they can't say they didn't know we are vegetarian...People find it amuzing as well.