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We really feel for you Residencia as we've been in a similar situation.
We've had people leave faeces on the wall, damage property and leave defamatory reviews which we've had evidence of and BDC hasn't taken any steps to remove these.
We've been called a 'black' motel which we brought to BDC attention, they did absolutely nothing about which is disgraceful given that we're an actively diverse company.
There is another Alpine View Motel and if we get left a 3 star anonymous review, we have no way of being able to ascertain that guest actually stayed at our property or not
All we get told to do is to leave 'feedback' on the review page which goes no where to people who don't care/listen. It's very frustrating.
Can you give us more context around this section
"You may have seen your fellow partners mention this problem in the Community. Many of you have expressed support for the idea of saving these reviews from expiring. "
Because I'm not sure where these posts have been or how this support has been expressed. From looking at the forum, there's far more posts from partners about the unfair update to the review system and just wondering how/why BDC makes a decision on whats important to partners.
So when is booking.com going to fix the review system as per what the partners actually want?
Hi Ylona Acevedo,
Unfortunately booking.com currently has a review system in place wherein guests are valued over properties so you're unlikely to see much assistance from them. As BrookAve mentioned, there's a thread under https://partner.booking.com/en-gb/community/partner-feedback/petition-change-review-system asking them to take our concerns into account.
Quick bump as the issue still hasn't been resolved.
*Edit, original response was a bit flippant to brook. For that, we apologise.
I fully appreciate the sentiment. The previous thread had hundreds of replies and posts from our community that showed that we weren't really happy with the change.
I'm not sure why the old thread died, probably a combination of time and other issues taking more precedence. On reflection, rather than resurrecting the old thread, we thought that a new thread would help keep the number of posts created on this topic kept in this thread rather than across all the different forums. I know you've commented on a few Brook that keep springing up.
We wanted to create a new thread in a newer "down the line" context than the former thread to keep highlighting that the community still has issues with the review system. Namely,
Most of all though, we still want a space where partners can come and talk about how this issue continues to impact their business. We've gone from an 8.4 to an 8.3 (shocking I know) but there are other partners who have seen a much more radical drop.
Hope this provides much needed clarity.
Sorry Phill but we completely disagree. We shouldn't need to explain to every single guest how the BDC review system works and why in its current format its flawed.
Totally agree, we've dropped to an 8.3 from an 8.4 and our messages to the support team do absolutely nothing to help. Absolutely ridiculous.