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I am kindly ask for your help and support as Genius level 2 booking.com client.
I paid in advance booking in Budapest, Hungary without refund option (non-refundable rate) since I didn’t plan to cancel it on my own will.
Now since we face with force majeur (forced circumstances) due to coronavirus outbreak I asked the property to allow me cancelation free of charge but they are rejecting to do so. Below this e mail are details of that reservation (number ***) and confirmation of booking.
I am from non-EU country (Serbia) while Hungary announced today that borders will be closed for foreigners and also that EU announced the same starting tomorrow – therefore I am not able to enter any EU country and in that sense Hungary so I am not able to use my booking.
Please let me know about my rights and help me in this issue.