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The Sea Spirit Guest House

Hi all, I own the Sea Spirit Guest House in Hastings uk, we are a small business with six guest rooms, I started up in 2007
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2
The Sea Spirit Guest House

Frustration overload!!!

Partner feedback
2 Replies
14 Views
9 months ago
2
The Sea Spirit Guest House

Legality of refunding guests

Guest payments & finances
21 Replies
149 Views
1 year ago
2
The Sea Spirit Guest House

Guests Cancellations

Partner feedback #Coronavirus #Urgent
10 Replies
529 Views
1 year ago
The Sea Spirit… replied to Frustration overload!!!
Partner feedback
2

Hi, thanks for your reply, I posted it here as it is a partner forum, the last thing I need is to call them again and waste more time , I am aware of how to contact bdc but it's a waste of time

  • Reply
9 months ago
The Sea Spirit… replied to Weekly Coronavirus Update: March 16, 2020
Booking advice and updates
#Coronavirus
2

So we haven't got anywhere for just hoteliers to discuss topics,  didnt know that , we should have separate forums 

  • Reply
1 year ago
The Sea Spirit… replied to Legality of refunding guests
Guest payments & finances
2

I'm sure they do have good attorneys behind them big firms with money always do but we still have a voice, I think that's a great idea to start another petition regarding choices rather than just cancel 

  • Reply
1 year ago
The Sea Spirit… replied to Legality of refunding guests
Guest payments & finances
2

Hi, I've just signed and shared on social media let's keep this going 

  • Reply
1 year ago
The Sea Spirit… replied to Legality of refunding guests
Guest payments & finances
2

Hi there is a petition already please see Barry Reillys link above and everyone sign for change

  • Reply
1 year ago
The Sea Spirit… replied to Legality of refunding guests
Guest payments & finances
2

Hi Barry Reilly, it's really bad that the cost is down to us!!! We should at least be able to deduct the fees for a guests reservation as this is not our fault either. I'm sure guests would not be unhappy with this. 

  • Reply
1 year ago
The Sea Spirit… replied to Legality of refunding guests
Guest payments & finances
2

Hi Sergei what about the costs to business for the transactions of one processing the payment and then refunding is this supposed to be a cost to us to? How is that fair  so a guest booking a non refundable rate and gets there money back and we have to pay for that to? 

  • Reply
1 year ago
The Sea Spirit… replied to Weekly Coronavirus Update: March 16, 2020
Booking advice and updates
#Coronavirus
2

Hi, I agree guests should claim of their insurance why should we suffer, non refund should mean non refund,  what do bdc do if you dont refund?

  • Reply
1 year ago
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