We didn't offer to change dates-in our eyes that's the same as refunding with only 2 days notice to find a replacement booking.
Support Team have asked us to consider refunding and to show proof of the refund within 5 days - we have declined -we don't know if B.Com will attempt to charge our account if they decide to refund the guest.
Thank you for your reply BrookAve,
To confirm:
This was a non-refundable booking.
We didn't offer to change dates-in our eyes that's the same as refunding with only 2 days notice to find a replacement booking.
Support Team have asked us to consider refunding and to show proof of the refund within 5 days - we have declined -we don't know if B.Com will attempt to charge our account if they decide to refund the guest.