As we start to see travel slowly picking up again, we’ve put together the most important resources and advice to help you turn demand into bookings, safely and confidently. Here you’ll find the newest insights and initiatives.
Join the #Rebuilding conversation in the Partner Community
Find out how to get set up, and read about our services and features.
All of our best solutions, organised by your business needs.
Connect online with fellow Booking.com partners.
Find tips and advice to help you through this time with the hashtag #Rebuilding
Stay informed with the latest Booking.com developments, industry insights and expertise
Growing Together is our ongoing promise to build a stronger era of partnership. Explore our new commitments and the progress we’ve made on our previous ones.
Hi, Good Day. Please help.
Will we be able to cancel the reservation of guests that were not able to come due to the lockdown. Our property is listed in Lipa City, Batangas, Philippines. Our guests can not come and was not able to cancel his reservation 48hours prior to his check-in date. I have been trying to click "request for cancellation" of his reservation but a message box appear says: "You'll have to contact customer service to cancel this reservation. Cancellation requests must be received at least 48 hours before the guest's check-in date".
I have been trying to call the toll-free contact number of booking.com but it can not be reached. So should I just mark it a no show?
Hoping for a helpful response, Thank you very much.