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Encantada-Vacation

A family of 3, that decided to buy our dream home in Florida after sepnding many holidays here.
Bought in 2010, and continuously updated since then, with features we ourselves misssed when staying before we bought our home.
A private splashpool which we enjoy being heated when we stay, and it makes for a great family time, especially with the younger members of the family, heating isnt free, but we don't ask you to break the bank neither.
Smart lighting in the bathrooms, ensures the lights and extract fans turn on and off when you enter and leave, keeping the mosiure to a minimum, and making sure you can see where you are going, without some of the situations we've found ourselves in hunting for the elusive lightswitch.
FireTv, and othe items we've just enjoyed putting in for our guests to benefit from, we just want our guests to feel the way we do on holiday, relaxed, and bubbling with anticipation.
A locally run management team look after our home for us, and give us that familiar response and feeling you'd like to receive when at Encantada-Vacation, no more larger run companies without the custome focus for us.
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1
Encantada-Vacation

Invoicing

Guest payments & finances #Urgent
2 Replies
10 Views
2 months ago
1
Encantada-Vacation

Reviews, reality, or not

Tips, tricks & more #Engagement
1 Replies
10 Views
1 year ago
Encantada-Vacation replied to You received an invoice and have a question? Here is what you need to do.
Guest payments & finances
#Advice #Tips #RevenueManagement #ManagingOperations
1

Another invoice issue, this time, please pay your invoice, its overdue; well it went from my bank 8 days ago.... It wouldnt hurt to check your systems first rather than send seemingly arbitary emails to small mom and pop businesses, this kind of attitude to us really hurts.

  • Reply
16 days ago
Encantada-Vacation replied to You received an invoice and have a question? Here is what you need to do.
Guest payments & finances
#Advice #Tips #RevenueManagement #ManagingOperations
1

I’m waiting for replies to questions from the 6th 18th 19th and more of January to invoice queries.

when can I expect a reply.

  • Reply
2 months ago
Encantada-Vacation replied to Invoicing
Guest payments & finances
#Urgent
1

I Have already thanks, and its in a +1 phone number which is out of my local area calling.

So can I have a UK number or can someone call me to discuss the outstanding invoice which I disputed on the 6th January, and have not yet had any replies to further folllow ups.

 

I have messaged several times.....

 

Thank you

  • Reply
2 months ago
Encantada-Vacation replied to Guest Reviews
Tips, tricks & more
#GreatGuestExperiences #PartnerCommunity #BookingFeedback #Guests #GrowingTogether
1

We now have 2/10, and this isnt even reflective in the other parts of the reviews the guest left, this new system is heavily flawed and no-one listens or will help

 

Our place is clean, modern, has all the conveniences you'd want, we spend a month a year decorating, updating etc etc... and this, annoyed does not even come close.

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1 year ago
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