I assure you they are not guest reservations. Its always the same, A reservation for 9 rooms for 2 nights will come in, under different names every time, with no contact information. The guests are always from the UK. There is no Credit Card information on file, and even when I process them as no shows and waive any cancellation fees, they still show up on my invoice at the end of the month, and Several times Booking.com finance department has refused to remove them. At first they were doing it twice a month. Always on a Friday evening, the first week of the month, and then again the last friday of the month. After I raised hell with booking.com several times, they finally stopped, but then as soon as bookings began to decrease from this CoronaVirus situation, they started again. But this time they were doing it every single day for a week. I have contacted them, although it wasnt easy, as there is no number or way to contact them in my extranet inbox as they claim. But the Reservations continued until I posted this.
I assure you they are not guest reservations. Its always the same, A reservation for 9 rooms for 2 nights will come in, under different names every time, with no contact information. The guests are always from the UK. There is no Credit Card information on file, and even when I process them as no shows and waive any cancellation fees, they still show up on my invoice at the end of the month, and Several times Booking.com finance department has refused to remove them. At first they were doing it twice a month. Always on a Friday evening, the first week of the month, and then again the last friday of the month. After I raised hell with booking.com several times, they finally stopped, but then as soon as bookings began to decrease from this CoronaVirus situation, they started again. But this time they were doing it every single day for a week. I have contacted them, although it wasnt easy, as there is no number or way to contact them in my extranet inbox as they claim. But the Reservations continued until I posted this.