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Just a quick mention - by comparison to Booking.com, EVIIVO have offered webinars for support, set up petitions to Government to request help for small accommodation providers, offered change of date for bookings and actively assisted with cancellation problems, PROVING that there is no reason why Booking.com have managed to do so little. We always used EVIIVO and it is only because Booking.com became so big, that we ended up feeling almost forced to join ie 'if you can't beat them, join them'.
Thanks for the advice. Sadly, we have already emailed the guest, we have even had a phone call from booking.com enquiring as to the reason that we want to cancel, hence we are fed up to now receive this email.
I am livid that we have just received this! Why, is it that because the guest is refusing to cancel (despite a CLEAR lockdown in the UK) WE are expected to sort this mess out. How many times do I have to contact Booking.com to say that we are CLOSED and have been for over 2 weeks!
Booking.com please contact me and I will give you the details of the guest and YOU can sort your mess out for me.
Dear Powe House,
You've informed us that you cannot accommodate *** xxxxxxxx, reservation ***xxxxxxxx***, on check-in date ***.
We’ll be happy to look for an alternative accommodation for them, doing our best to find one within the same price range.
Additional costs resulting from this relocation may be invoiced to your property.
If you have any questions, we are here for you.
-- *** Booking.com Customer Service Team
Just received this!!!! To say we are livid is putting it mildly! Because:
1. Why the guest won't cancel?
2. A clear indication that Booking.com are NOT supporting us and are clearly living on a different planet!
Any ideas as to how best deal with this are welcome!
You've informed us that you cannot accommodate ***xxxxxxxx, reservation ***xxxxxxxx***, on check-in date ***.
Booking.com Customer Service Team
Many thanks, Powe HOuse
This is unbelievable!! Booking.com have been fantastic at supporting guests who wish to cancel, informing us, 'the business' that we MUST be nice and kind to these poor guests. Well, how about moving your focus to US, your so called 'valued partners'!!! WE are a small Guest House, where is the help for us, why are WE having to deal with irate guests who want to know why we've cancelled their booking.
Why are WE having to request Booking.com to ask our guests if they mind being cancelled!
It's a joke!! The UK is on lock down, no holiday travel is permitted, let us cancel our own guests from our own business and YOU can support us in the process.