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Luz!! Yo tengo el mismo problema y nadie responde!!! Que frustrante es depender de quien no nos respeta, ignora y subestima
Hello Jarrat!! Rally I feel booking.com is kidding me.. Now I resolved the Problem with financial department and they are sorry about the mistake but still is close or non bookable for "TECHNICAL ISSUES CONECTIVITY” and in this department NOBODY exist. Is only by message contact.
I fill like a stupid.. calling and asking for WHY IS CLOSED MY ACCOUNT?...
I am accounter in those properties and every day is not bookable is day loosed. Then is loosed money and time then...
Who can answer my questions?
I have the same problem!!! They only answer technical issues.. I am really upside
On Friday I spoke again and the operator suggested that I need to pay for open it, then I did the payment but today, Sunday the invoice is in green but steel my property is close. I called to booking.com and they answered me that is Technical Issue. I insist and now I know that I PAID an INVOICE THAT IS NOT CORRECT AND THE PROPERTY IS CLOSE FOR A CLAIM OF A GUEST THAT NEVER CONFIRM HIS RESERVATION BECAUSE WAS CANCELLED AND REFUNDED. HOW is possible nobody contact me from Booking.com? How is possible my property is close for invoice that never I have to pay? How is possible anybody can do a claim in our property when they booked another property that is not in booking.com? I need many answers but of course nobody answer too.
In the airline companies when you buy a promotional ticket anyone refunded the amounts until may also.
They only offered change dates
Then we have the same rights