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Thanks so much for your help and suggestions. In answer to the points:
Dynamic Pricing is turned on for the mid-range 0 to 25% discount
We only have one room to offer.
It seems that I do have Mobile Rate turned on which is 10%.
So the price without any discounts whatsover whould have been 385€.
But I am being paid 231.53€.
If I take the full 25% off the Standard Price 385€, this is 288.00€
Less 10% for Mobile rate, this is 259.65€.
So this is still 28.12€ short. Even with the full 25% discount taken off which should not have happened as it was our last full week in August.
I realise you can't answer everything, but maybe there is a phone number I can ring? Or help line?
Thank you again,
Thank you, I thought there would be a reason!
Very many thanks for your help. It was in the Rate Plan itself.
the calendar was correct at 2 nights minumum.
I don't know why that information is not carried over to the Rate Plan. I'm sure there's a reason!
Thank you, Ann
Thanks! I'm very happy with Booking.com and the help from the Partner Hub.
Ah, thank you, it does say that, apart from the last sentence and not so clearly worded.
Sorry to trouble you but thank you so much for your help
with best wishes
Thank you very much for your helpful answer.
I've had this happen several times now and found that one of booking options was showing as 1 night minimum. So I corrected it to 5 nights and was careful to save it. I checked it again several times and it was showing 5 nights so I thought I'd got it solved.
I also checked it after this last booking for 1 night and it was still showing 5 nights. Now I've looked again this morning, I see the Flexible option is back to showing as 1 night again.
Does it somehow default to 1 night. As a precaution I've closed Flexible.
But maybe I should contact Help as unfortunately I've got people cancelling the one night which is at my request but will look bad on my stats.
Many thanks, Ann