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I too would like to know what TDOT rate is.
I've taken off Genius rate because it is costing so much.
And now Bookingcom have added this TDOT.
I've looked in help and can't find out what it's about and Googled it - nothing there either.
My price breakdown is as Lech's:
standard flex, TDOT Rate (standard flex -10%)
It feels like I've taken one discount off, and BKG have found another!!
I'm totally frustrated and fed up with this None Refundable Rate! Really fed up.
Especially with a high cancellation rate of 58% from clients many of whom cancel at short notice, for example, 7 nights.
For these short notice cancellations I have never, ever, once been offered or given any money back.
Incidently, I don't handle any money, that is all down to Bookingcom.
It seems to be a win, win situation for the client. OK, that has some merrit, but I feel I get bad treatment every single time. If the client maintains the booking, they get a cheaper rate. If they cancel the booking, they get all the money back.
I find it extremely hard to believe they are all cancelling because of new Covid regulations or cancelled flights
When a booking is cancelled for some point in the future, I don't have a problem with it as I hope to re-let the dates (although it does beg the question as to what Covid related incident could have happened months in the future).
I hope somebody can shed some light on why I never get any refund even if they cancel less than a week before the booked date of arrival.
Thank you for helping.
I've checked and it's Payment by Booking. com
Thank you so much for your help.
I assume we have pre-pay set because Bookingcom handle the payment. We do not handle the payment from customers at all, it all goes through Bookingcom.
Can you elaborate on this for me please?
Yes, you're right, it's an algorithm. So I still don't know specifically what I need to do to improve.
That's a brilliant help, thank you. I would never have found how to send a message.
But I've sent one now and await a reply which may take a couple of days.
I'll let you know when I have the information.
Thanks so much for your help and suggestions. In answer to the points:
Dynamic Pricing is turned on for the mid-range 0 to 25% discount
We only have one room to offer.
It seems that I do have Mobile Rate turned on which is 10%.
So the price without any discounts whatsover whould have been 385€.
But I am being paid 231.53€.
If I take the full 25% off the Standard Price 385€, this is 288.00€
Less 10% for Mobile rate, this is 259.65€.
So this is still 28.12€ short. Even with the full 25% discount taken off which should not have happened as it was our last full week in August.
I realise you can't answer everything, but maybe there is a phone number I can ring? Or help line?
Thank you again,