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Ann Easterbrook

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2
Ann Easterbrook

disagree with the percentage Bookingcom have taken from my booking.

Guest payments & finances #Advice
2 Replies
18 Views
11 days ago
2
Ann Easterbrook

A mis-booking

Tips, tricks & more
4 Replies
18 Views
2 months ago
2
Ann Easterbrook

registered for VAT

Guest payments & finances #RevenueManagement
1 Replies
18 Views
3 months ago
2
Ann Easterbrook

Why am I being asked to pay an invoice?

Guest payments & finances
6 Replies
32 Views
3 months ago
2
Ann Easterbrook

I'm getting bookings for 1 night although I've set up 5 nights minimum

Tips, tricks & more #BookingFeedback
3 Replies
22 Views
5 months ago
2
Ann Easterbrook

Property description

Partner feedback
2 Replies
14 Views
6 months ago
Ann Easterbrook replied to disagree with the percentage Bookingcom have taken from my booking.
Guest payments & finances
#Advice
2

Thanks so much for your help and suggestions. In answer to the points:

Dynamic Pricing is turned on for the mid-range 0 to 25% discount We only have one room to offer. It seems that I do have Mobile Rate turned on which is 10%. So the price without any discounts whatsover whould have been 385€. But I am being paid 231.53€. If I take the full 25% off the Standard Price 385€, this is 288.00€ Less 10% for Mobile rate, this is 259.65€. So this is still 28.12€ short. Even with the full 25% discount taken off which should not have happened as it was our last full week in August. I realise you can't answer everything, but maybe there is a phone number I can ring? Or help line? Thank you again, Ann

  • Reply
7 days ago
Ann Easterbrook replied to A mis-booking
Tips, tricks & more
2

Thank you, I thought there would be a reason!

Ann

  • Reply
2 months ago
Ann Easterbrook replied to A mis-booking
Tips, tricks & more
2

Very many thanks for your help. It was in the Rate Plan itself.

the calendar was correct at 2 nights minumum.

I don't know why that information is not carried over to the Rate Plan. I'm sure there's a reason!

Thank you, Ann

  • Reply
2 months ago
Ann Easterbrook replied to Why am I being asked to pay an invoice?
Guest payments & finances
2

Thanks! I'm very happy with Booking.com and the help from the Partner Hub.

Good job!

  • Reply
3 months ago
Ann Easterbrook replied to Why am I being asked to pay an invoice?
Guest payments & finances
2

Ah, thank you, it does say that, apart from the last sentence and not so clearly worded.

Sorry to trouble you but thank you so much for your help

with best wishes

Ann

  • Reply
3 months ago
Ann Easterbrook replied to I'm getting bookings for 1 night although I've set up 5 nights minimum
Tips, tricks & more
#BookingFeedback
2

Thank you very much for your helpful answer.

I've had this happen several times now and found that one of booking options was showing as 1 night minimum. So I corrected it to 5 nights and was careful to save it. I checked it again several times and it was showing 5 nights so I thought I'd got it solved.

I also checked it after this last booking for 1 night and it was still showing 5 nights. Now I've looked again this morning, I see the Flexible option is back to showing as 1 night again.

Does it somehow default to 1 night. As a precaution I've closed Flexible.

But maybe I should contact Help as unfortunately I've got people cancelling the one night which is at my request but will look bad on my stats.

Many thanks, Ann

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