Sorry to vent, but really not sure where else to post this as no-one is returning my calls from Booking.com!!! Not only have the implemented free cancellations, but moved the goalposts on paying us fees when guests have already paid them for reservations. As a small business this kind of action totally floors our cashflow and adds to an already impossible position.
It really does not feel like a partnership - we all need to work together and at this time, big companies who work on commission must start looking to help those who they work with.
Being sent an invoice today with charges on it for BDC guests who cancelled because of the virus - and they all came through the system - really made me mad. Joined up thinking please!!! And when I'm down, dont kick me. It's hard enough trying to work out how we will get through this and survive!!!
Sorry to vent, but really not sure where else to post this as no-one is returning my calls from Booking.com!!! Not only have the implemented free cancellations, but moved the goalposts on paying us fees when guests have already paid them for reservations. As a small business this kind of action totally floors our cashflow and adds to an already impossible position.
It really does not feel like a partnership - we all need to work together and at this time, big companies who work on commission must start looking to help those who they work with.
Being sent an invoice today with charges on it for BDC guests who cancelled because of the virus - and they all came through the system - really made me mad. Joined up thinking please!!! And when I'm down, dont kick me. It's hard enough trying to work out how we will get through this and survive!!!
Be human. Be nice.