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Sorry to hear that, was hoping there was a company out there that looked after the people who offer their accommodation and keep them in business. We have been lucky as been open throughout for critical and key workers, its kept us afloat but thats booking us direct without any help from Booking.com as all they did was help cancel our bookings until recently where we can now roll over dates! I feel for everyone and as the gentleman 4 months ago said, if you choose a non refundable booking and dont take out insurance, then you can afford to lose it, why should we be responsible for their stupidity, really annoys me!
Our properties are open for Critical and Key workers, we have to Vet all our clients before agreeing to their arriving and carry out official government cleans by a qualified contractor. Booking.com Closing our businesses off during this very important period is hindering all those key and Critical workers, and by them not being able to communicate with us direct as BC has stopped all contact information being allowed is not on. When will BC stop telling us who pay you how to run our businesses. We are currently working with the local councils, NHS and Capww, without us those people needing isolation after working in hospitals wouldnt have anywhere to stay. This information needs passing on and how comes TA and Home Away are not taking this drastic action that you have done! Thank you. I am sure I am not the only one in this situation.
mmm, interesting, I may look into Airbnb if they look after their partners better. I agree with all the comments above about us not being in charge of our own businesses. I am a property manager not an owner, but for 11 years I treat properties as my own for my boss. I agree, anyone booking our properties should have adequate holiday insurance and not assume that we should shoulder their stupidity! Stay safe everyone.