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r

Ronali

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r
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Ronali

The Preferred Partners Programme

Property management
1 Replies
21 Views
2 years ago
r
2
Ronali

Owner/Manager

Other discussions seeking advice
5 Replies
27 Views
2 years ago
Ronali replied to Owner/Manager 2 years ago
Other discussions
seeking advice
r
2

With all due respect though, I see we are now on Level 2 for taking part in the Forum, I wish our rating for our guests was as easy.

Have a great day Brook.

Alison.

  • Reply
2 years ago
Ronali replied to Owner/Manager 2 years ago
Other discussions
seeking advice
r
2

Hi Brook, thanks for your info.  I understand the sub catergories okay, but still can't get a grip on the overall rating, where the guest is initially happy with all amenities that the hosts have provided, by giving their hosts 10 for all the questions asked by BDC, and then being marked down to 9.  

Like all hosts, we do our utmost to make everyone feel welcome, relaxed and happy, and so it can be a little soul destroying really. 

 

Thanks Brook.   

  • Reply
2 years ago
Ronali replied to Owner/Manager 2 years ago
Other discussions
seeking advice
r
2

Hello Brooke, thank you for your prompt reply, much appreciated.  In saying that though, why does the system have to be so complex? Surely with the score we are given, should be the final score that the property has rightfully earned.  Sorry, I have read your links, but even then, it just sounds so complicated. 

Thank you once again.

Best regards.

  • Reply
2 years ago
Ronali replied to Introduce Yourself: March Edition 4 years ago
New to Booking.com
r
2

Hello, my name is Alison, and I am a retired administrator, and my husband is a builder. We opened our accommodation business in 2008, after much discussion and of course a lot of hard work on my husband's part, who I had pestered for so long to build. We have 2 ensuited bedrooms, with a lovely large lounge and dining area, with their own conservatories, and are able to take up to 6 people. At first, it was all quite daunting, but we have enjoyed every minute, have learnt so much about the tourism side of things, have never looked back, and have enjoyed meeting people from all over the world. We live in New Zealand, and we are very privileged to be in a one of the most beautiful parts of our country, with Mt. Ruapehu being on our back doorstep. We are 30 minutes away from the Tongariro Heritage National Park, as well as the Whanganui National Park. Our village is very small, but not lacking in friendliness, generosity or community minded people, and Ron and I have had great pleasure in helping our community in as many ways as possible. The special side to all of this is being able to hear all of our guests' stories, what they do, what their families do, their tales of travel, what their country is like, how does it all compare to ours? and knowing you have made new and great friendships with each of your guests. We wouldn't change that for the world.!

  • Reply
4 years ago
Ronali replied to Didn't get the payout into bank account but received remittance advice already 4 years ago
Payments, commission and invoices
r
2

We haven't received any payments as yet, but our commission was taken out automatically, regardless. When we contacted them, we were told that we could ask our bank to reverse the commission payment if wished, but we haven't done that. Hopefully we will receive a payment this month.

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4 years ago
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