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Profile picture for user info.greenharborpatong.com f

fluff

Only 5 years in the hotel trade but many years in hospitality.
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Profile picture for user info.greenharborpatong.com f
8
fluff

Third party card processing ***THAILAND***

Payments, commission and invoices seeking advice payment coronavirus
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2 years ago
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8
fluff

New forum problem

Property management
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3 years ago
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fluff

"Tab." Card payment system

Payments, commission and invoices
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3 years ago
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8
fluff

Target or exclude countries/regions for promos

Property management
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fluff

90 Day stays!!!!

Property management
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3 years ago
Profile picture for user info.greenharborpatong.com f
8
fluff

WARNING, watch your online rates as shown by BDC

Property management
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3 years ago
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8
fluff

Agoda via BDC payment problem

Payments, commission and invoices
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Profile picture for user info.greenharborpatong.com f
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fluff

BDC ANTI-green, naughty, naughty...

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3 years ago
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fluff replied to Can I hide my review score. Some clients put me very low score 2 years ago
New to Booking.com
seeking advice
Profile picture for user info.greenharborpatong.com f
8

No, definitely not.

Your only recourse is to look at what clients are criticising and rectify what they are not liking. The separate and more detailed scores should give you some insight and the actual comments.

Be humble, make the changes. You should also reply to ALL reviews with comments, apologising and stating changes have been made, can be more impressive to readers than a good review! It shows you made a mistake but CARE and have corrected it so that negative thing will never happen again.

  • Reply
2 years ago
fluff replied to Third party card processing ***THAILAND*** 2 years ago
Payments, commission and invoices
seeking advice payment coronavirus
Profile picture for user info.greenharborpatong.com f
8

We have exhausted the recommendations from BDC, they all want rediculously high security deposits or charge silly high rates plus annual fees.

Anyone? Bandara Hotels & Resorts  ???

 

 

  • Reply
2 years ago
fluff replied to Property marked closed/Not Bookable 2 years ago
Property management
seeking advice
Profile picture for user info.greenharborpatong.com f
8

As BrookAve  mentioned, most likely missing calendar information, allotment, price or WHY.

Is this you?

Discovery Courts Hotel

 

  • Reply
2 years ago
fluff replied to Online check-in now available 2 years ago
Booking.com updates and announcements
seeking advice
Profile picture for user info.greenharborpatong.com f
8

BrookAve  

Totally agree with your points. Add to that some countries have different requirements.

e.g. Here we must have copies of the passport I.D. page, Visa stamp and arrival/departure card number. That last one the guest does not have until they are on their last flight entering the country.

That's every Thai property crossed off the list then!

Now add all the C19 requirements and Eh, Ehhhhhhh, nil points.

Isle of Wight Vacations  

Did someone say beer, yes please!

  • Reply
2 years ago
fluff replied to Increase Occupancy with Long Stays 2 years ago
Property management
tips
Profile picture for user info.greenharborpatong.com f
8

Yes, I did that at the same as posting here.

BDC's response is basically "not possible". I think someone needs to wake up and realise long term bookings are a different animal to short and need independent settings.

Anyway, special notes (that no one reads), policies (that no one reads) and booking receipt messages (that are usually ignored) to the rescue(sic).

  • Reply
2 years ago
fluff replied to replacing an email 2 years ago
Property management
Profile picture for user info.greenharborpatong.com f
8

Hi,

Go into extranet, select "Account" from the top right of the screen (PC), then choose contacts (after going through verification process) change the emails there.

  • Reply
2 years ago
fluff replied to Return money to guests 2 years ago
Payments, commission and invoices
Profile picture for user info.greenharborpatong.com f
8

Hi Georgia,

You will need to contact BDC and cancel the booking with them and tell them you wish to issue a full refund. This way BDC will not charge you commission on the refunded amount.

M Adamopoulou  is a fellow Greek :-)

 

  • Reply
2 years ago
fluff replied to Review scores 2 years ago
Property management
Profile picture for user info.greenharborpatong.com f
8

The guests have two separate scores to award. The group of individual scores and an overall score.

I think what happens is many guests will review you individually on the sections but will review comparatively on the overall score, unfortunately this means that guests may be comparing a 3star property with a 5star so although happy with their stay it will never be as good as  pukka 5star experience. Basically, human nature and a wonky review system from BDC.

  • Reply
2 years ago
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