At Click. 2023 Miami, Sydney Stanback, a Senior Manager on...
At Booking.com, we are actively working to make it easier for...
No, definitely not.
Your only recourse is to look at what clients are criticising and rectify what they are not liking. The separate and more detailed scores should give you some insight and the actual comments.
Be humble, make the changes. You should also reply to ALL reviews with comments, apologising and stating changes have been made, can be more impressive to readers than a good review! It shows you made a mistake but CARE and have corrected it so that negative thing will never happen again.
We have exhausted the recommendations from BDC, they all want rediculously high security deposits or charge silly high rates plus annual fees.
Anyone? Bandara Hotels & Resorts ???
As BrookAve mentioned, most likely missing calendar information, allotment, price or WHY.
Is this you?
Discovery Courts Hotel
Totally agree with your points. Add to that some countries have different requirements.
e.g. Here we must have copies of the passport I.D. page, Visa stamp and arrival/departure card number. That last one the guest does not have until they are on their last flight entering the country.
That's every Thai property crossed off the list then!
Now add all the C19 requirements and Eh, Ehhhhhhh, nil points.
Isle of Wight Vacations
Did someone say beer, yes please!
Yes, I did that at the same as posting here.
BDC's response is basically "not possible". I think someone needs to wake up and realise long term bookings are a different animal to short and need independent settings.
Anyway, special notes (that no one reads), policies (that no one reads) and booking receipt messages (that are usually ignored) to the rescue(sic).
Go into extranet, select "Account" from the top right of the screen (PC), then choose contacts (after going through verification process) change the emails there.
You will need to contact BDC and cancel the booking with them and tell them you wish to issue a full refund. This way BDC will not charge you commission on the refunded amount.
M Adamopoulou is a fellow Greek :-)
The guests have two separate scores to award. The group of individual scores and an overall score.
I think what happens is many guests will review you individually on the sections but will review comparatively on the overall score, unfortunately this means that guests may be comparing a 3star property with a 5star so although happy with their stay it will never be as good as pukka 5star experience. Basically, human nature and a wonky review system from BDC.