Skip to main content

Main navigation

  • COVID-19 Resources
      • Rebuilding Together
      • Information and Support
      • Frequently Asked Questions

    As we start to see travel slowly picking up again, we’ve put together the most important resources and advice to help you turn demand into bookings, safely and confidently. Here you’ll find the newest insights and initiatives.

     

    Join the #Rebuilding conversation in the Partner Community

     

  • Partner Help
      • Go to Help

        Find out how to get set up, and read about our services and features.

      • Working together with Booking.com
      • Your first steps with Booking.com

    Find out how to get set up, and read about our services and features.

  • Solutions
      • All solutions
      • Pricing toolkit
      • Managing cancellations
      • Reassuring guests

    All of our best solutions, organised by your business needs.

  • Community
      • Go to the Partner Community
      • See all #Rebuilding posts

    Connect online with fellow Booking.com partners.

     

    Find tips and advice to help you through this time with the hashtag #Rebuilding

  • Click. Magazine
      • Visit Click. Magazine
      • About Click. Magazine

    Stay informed with the latest Booking.com developments, industry insights and expertise

  • Our Promise
      • Results
      • Value
      • Relationship
      • Support

    Growing Together is our ongoing promise to build a stronger era of partnership. Explore our new commitments and the progress we’ve made on our previous ones.

Switch Language
English (GB)
  • Europe
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Español
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Srpski
    • Svenska
    • Türkçe
  • Americas
    • English (US)
    • Español (AR)
    • Español
    • Português do Brasil
    Middle East and Africa
    • العربية
    • עברית
    Asia & Oceania
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt
Sign In

Secondary navigation

  • Extranet
  • Join Booking.com
user avatar image

fluff

Only 3 years in the hotel trade but many years in hospitality.
Follow
8
fluff

New forum problem

Tips, tricks & more #Engagement #PartnerCommunity
1 Replies
24 Views
6 months ago
8
fluff

"Tab." Card payment system

Guest payments & finances
1 Replies
19 Views
9 months ago
8
fluff

Target or exclude countries/regions for promos

Tips, tricks & more #BoostingYourPropertyPerformance
6 Replies
90 Views
10 months ago
8
fluff

90 Day stays!!!!

Tips, tricks & more #BoostingYourPropertyPerformance
3 Replies
28 Views
11 months ago
8
fluff

WARNING, watch your online rates as shown by BDC

Tips, tricks & more
7 Replies
59 Views
1 year ago
8
fluff

Agoda via BDC payment problem

Guest payments & finances
1 Replies
70 Views
1 year ago
8
fluff

BDC ANTI-green, naughty, naughty...

Partner feedback #SocialResponsibility #BookingFeedback
9 Replies
139 Views
1 year ago
8
fluff

Beware of changes to no shows and payments.

Guest payments & finances
1 Replies
43 Views
1 year ago
  • Current page 1
  • Page 2
  • Page 3
  • Page 4
fluff replied to Contract terminated for a bogus allegation
Tips, tricks & more
8

All numbers here,

https://partner.booking.com/en-gb/help/where-you-can-reach-us

 

Italy contact numbers

  • Reply
6 months ago
fluff replied to What breakfast to serve during pandemic?
Partner feedback
#Featured #Rebuilding
8

Hi Lucy,

To achieve what you want, make your room-only and with-breakfast offers separate. Then set with-breakfast offer to a minimum stay of 2 ( or wwhatever minimum you prefer ) nights and leave room-only as it is now. Just remember to adjust your availability accordingly as bookings come in.

 

That'll cost you croissant! Lol

  • Reply
6 months ago
fluff replied to Cleaning for covid19
Tips, tricks & more
#Coronavirus #Rebuilding
8

Visit your local chemicals supplier for the restaurant trade. Spain has some of the best products I've ever come across for cleansing without odd smells.

"Pons Quimicas" is one brand I recall for having consistently effective products. If you have a commercial kitchen their "Super Desengrasante" is unbeatable.

What part of Spain are you located in?

  • Reply
6 months ago
fluff replied to Late payment from Booking. Com
Guest payments & finances
8

The best way to get a reaction from finance is to subtract whatever they owe you from what you owe them when that payment is due.

Write a covering letter with your payment notification telling why you have done the above.

e.g. They owe you $1200 and owe them $600.

Therefore, send a note as payment of Invoice XXXXX in the form of your own generated credit note to them for $600 and show that they still owe you $600.

This will not be acceptable to them so a real person from finance will make contact and then you can explain their error and the fact they will not be seeing any payment until they make theirs.

 

(In case this answer does actually appear, I tried to post it several times but was sent back to continue post every time I tried to "save".)

  • Reply
7 months ago
fluff replied to Отметить бронь
Booking advice and updates
8

You cannot change the cancellation policy for a specific guest once the booking has been made.

Contact the guest to explain and advise them to cancel in exchange for you giving a full refund.

If you cancel it will cost dearly in relocation costs.

  • Reply
7 months ago
fluff replied to Tip Tuesday #5: Attract more bookings by increasing your visibility to mobile bookers
Tips, tricks & more
#Advice #Featured #Marketing
8

Hi Aaron,

Thank you for the direct reply.

However, I'm still not convinced of any advantage in offering extra discount on top of any other already applied for both PC and mobile.

If we are expected to do this I don't think it at all fair. When we create a promotion it should for an across the board advantage, not conditional.

Unless you think it is ok for us to offer a lower service or access to less facilities to those that book with extra discount from the mobile app. !!!

  • Reply
7 months ago
fluff replied to question for booking details
Tips, tricks & more
8

Between my limited German and Google translate I couldn't fully understand the question.

However, if booking specific you will need to contact Booking.com by phone or via the extranet mail system.

Viel Glück, tschüss.

  • Reply
7 months ago
fluff replied to Long...long posts are very hard to follow!!!
Tips, tricks & more
8

Aye!

  • Reply
7 months ago
  • Current page 1
  • Page 2
  • Page 3
  • Page 4
  • Page 5
  • Page 6
  • Page 7
  • Page 8
  • Page 9
  • …
Joined
3 years ago
Last active
2 months ago
Conversations
26
8
971 points earned
Level 8
949 points to
Level 9

Badges

First post
Conversation starter
Contributor
Snap
About you
Fan
Upvoted

Footer menu

  • Tools
    • Extranet
    • Booking Pulse app
  • Join Booking.com
    • How to join
    • List your property
    • Why choose us?
  • Partner Help
    • Browse by topic
    • Partner agreement, policies and local laws
    • Coronavirus Partner Support
    • Report a security issue
    • Contact us
    • Submit a complaint
  • Partner Community
    • Start a conversation
    • Explore topics
    • About
  • Solutions
    • All solutions
    • Genius business
  • Travel Industry
    • Click Magazine
Switch Language
English (GB)
  • Europe
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Español
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Srpski
    • Svenska
    • Türkçe
  • Americas
    • English (US)
    • Español (AR)
    • Español
    • Português do Brasil
    Middle East and Africa
    • العربية
    • עברית
    Asia & Oceania
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt

Copyright © 1996-2021 Booking.com. All rights reserved.  About Booking.com | Privacy and Cookies Statement 

All references to "Booking.com", including any mention of "us", "we" and "our" refer to Booking.com BV, the company behind Booking.com™