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I was once overbooked but there was no crying about it I paid what I had to and that’s it.But it seems you are not getting the point. How is Booking.com verifying that they are not passing us invalid credit card numbers??
I have a POS but if the number is not valid I can’t charge the guests can I.
I am just expressing my frustration with a service provided.
Since by the look of it you have more knowledge maybe you can tell me how is Booking.com supporting us to collect cancellation fees from guests??
The solution is not get yourself a Chanel manager or don’t use Booking.com, this is actually not addressing existing issue.
Providing you invalid or fake credit card numbers is exactly like passing in shops around town counterfeit money.
You think that’s ok??
What I am talking about is improving the system in which Booking.com operates.
If we don’t express our concerns they will think that everything is Hunky Dory, they are so gr8, gr8 customer service and so on.
I am personally extremely disappointed from Booking.com and their customer service department. I do not feel supported at all from them.
They charge us all high commission rates but every time you are in need of help you get nothing in return. They only help you regarding setting up your listing etc. but nothing more than that. I feel as partner I am always on the loosing end.
NO SHOW guest with invalid credit card - NOT THEIR PROBLEM
CANCELLATION from guest with invalid credit card - NOT THEIR PROBLEM
All they do to help is send an email to the guest and this is where their help and assistance end. This is what we pay commission for.. push of a send button.
They don't even black list guests so other properties are warned that these guests for example (do not show up, do not pay their cancellation fees etc) As long as Booking.com is making money out of us that's good enough for them.
They do not realize that we are their customers, we are paying them so they should be working for us.
In a reversed situation it's a totally different picture, we as partners can not CANCEL booking even if we are over booked if we do we are facing charges which Booking.com is passing on to us with an invoice and they sure will collect all that but they can not collect the fee that is due to us by a guest.
Really really unfair.
What are your thoughts.
Lets hope that if a lot of us start making a lot of noise Booking.com will wake up and start looking better after us.
PS: Maybe we should start here in the forum a chat where we can put the guests names and details so we look after one another and protect each other if Booking.com won't do it.