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I have contacted Booking.com partner support today.
You are wrong. The past 5 years our property has been set up with Booking.com to receive full cc info to confirm a booking. We would never let a guest stay a single day without a credit card.
This problem just started today. many reservations came in today with full credit card information, five more reservations came in today without and I was told by booking.com that they have a glitch in the system and will fix it.
Booking.com actually called me back, when they saw the problem. Hope they fix it fast.
My business policy is to have a valid guest address on registration that matches their Identification. Just good business policy, more secure and insurance requirement.
I had three different bookings at my motel with this address. 30 08 PRUDENTIAL TOWER, 10 CECIL ST BANGKOK, N/A it also shows origin is United States. It is odd and suspicious. They do not reply. We will not run their credit card until they arrive. They do not arrive, I do not run their credit card it is declined. Booking.com needs to flag such bookings
Guest are expecting to be refunded if their room is not quiet , by their standards. Remove this Booking.com! We have lost enough money due to the entire industry suffering through this rough time. Booking.com don't make us loose more reservations because we can not guarantee QUIET ROOMS!
Every guest is requesting a "quite room" we only have 21 rooms and this a getting very annoying. My lowest rate rooms, small with one bed are expecting to be upgraded to my more expensive large rooms with 2 beds in the back area. However, we can not guarantee any room is quiet. We have no control over neighborhood or traffic noise. Maybe another guest is a loud talker or door slammer. We have no control over this ridiculos request. Booking.com PLEASE remove this.
This situation is a total rip off for property owners. Our small motel is fed up with reserved one or two adults bringing additional guest and children. It takes much more time and money to clean up after them. I guess we just have to raise the prices on our rooms even more. Then we will loose business from single guests or couples. If we turn them away or charge them for the extra people they get mad and leave bad online reviews. Booking.com and all of the partnering websites, should help us with this. I have also done lots of laundry and had to take cushioned mattress pads to the cleaners for two different couples that brought additional children that wet the bed. I totally lost money on those rooms. Our property clearly shows 1 or 2 adults and NO CHILDREN.. What can we do?