We had a guest who came twice at the property. The second time he left the room with human waste and feces all over and left the property without saying anything and left the key into our post box withour having a proper CHECK OUT. We could not sell the room for days and mattress, towels and bed sheets, we had to destroy them. We sent the note to booking.com with pictures and evidences to claim the damages made to our property. Well guess what. The client got offended when booking sent him the pictures and the amount to pay and sent 2 reviews suddendly complaining about basic everything at the property. The first review was eliminated by booking.com because of constant herrasment against the owners and false information. So suddenly the host ( property ) are the victims of a client misconduct? The only response from booking.com we have recieved after one month was: Quote: Was your issue resolved or how you are rating our costumer help in that matter o and yes very important , they dont charge us Comission , because of guest misconduct.
Hello :
We had a guest who came twice at the property. The second time he left the room with human waste and feces all over and left the property without saying anything and left the key into our post box withour having a proper CHECK OUT. We could not sell the room for days and mattress, towels and bed sheets, we had to destroy them. We sent the note to booking.com with pictures and evidences to claim the damages made to our property. Well guess what. The client got offended when booking sent him the pictures and the amount to pay and sent 2 reviews suddendly complaining about basic everything at the property. The first review was eliminated by booking.com because of constant herrasment against the owners and false information. So suddenly the host ( property ) are the victims of a client misconduct? The only response from booking.com we have recieved after one month was: Quote: Was your issue resolved or how you are rating our costumer help in that matter o and yes very important , they dont charge us Comission , because of guest misconduct.