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Thanks barry unfortunately not good with computers and to find the Url link might be a challange. but will try and find it.
Great with all the positive feedback re the guest room comment book. The cover of the book is attractive and colorfull. A pen is also available. Have only lost one pen so far! I also have a laminated page stating what we do and what cannot be changed. I have had comments about location. Hello we cannot change location and we get 7.5 review. Why when they book with us do they not see where we are situated.Also for example we do not iron sheets. We use organic washing powder and allow the linen to get fresh air and sunshine to dry them.Therefore no iron! So these and other positive points are there for the guests to read and understand (hopefully!)
So good to learn from other partners.
Thanks and regards
Thanks Katerinka,for the tips. I guess one learns to read guests to promote a positive experiance while we host them. I always make myself available for anything they might need. I pre message is good. I give them my phone number so for any further info or if they get lost I am a call away.