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Where is my misunderstanding? I am not blaming them, just wonder what we pay for. Comissions are high. My opinion is that BdC have poor customer service.
They are not replying on questions and does not pick-up phone. Phone seems to be always busy. Questions also sent long time ago, no answer.
Most of good quality customer services uses ticket system and they reply in few days. Also, they never forget any message ticket. That I would call as a good customer service.
"but at end of the end its their system and their protocol, rules and procedures" - Funniest explanation I have never heard, is that really their reason for poor customer service. System and protocol : D
BdC should be active one, not us begging them for replies... They should hire more employees or make a proper ticket system, which doesn't allow BdC forgetting our questions... We pay them about this service.
So, how long should I wait answers for my questions? I think waiting 2 weeks is too long time, its not about one single question. We pay high commissions for BdC and your services should be on same high level then also.
How many times per day or week I should try to make phone call? Phone seems to be always busy.
Yes, have also posted ticket, but no reply.