The rating and the review systems are going the wrong way!
On top of everything you said I would add:
1. the length of the staying should be part of the rating system. It makes no sense that the rating of someone staying only the night has the same kind of weight of someone staying longer, let's say, for a week.
2. people who book single nights, one after the other, but with different bookings, should only be allowed to review and rate once, not as it works now.
3. anonymous ratings and reviews should not be allowed!
last year we had a very "difficult guest" that refused to pay part of his expenses, we reported him to booking as bad guest. He gave us a bad review and a bad review and a poor rating anonymously. Booking didn't no remove the review and did not accept our reply, claiming under their policy individual references are not allowed.
It's absurd!
Really, it's difficult to understand what is the rational of the new rating system from Booking...
I fully agree with you!
The rating and the review systems are going the wrong way!
On top of everything you said I would add:
1. the length of the staying should be part of the rating system. It makes no sense that the rating of someone staying only the night has the same kind of weight of someone staying longer, let's say, for a week.
2. people who book single nights, one after the other, but with different bookings, should only be allowed to review and rate once, not as it works now.
3. anonymous ratings and reviews should not be allowed!
last year we had a very "difficult guest" that refused to pay part of his expenses, we reported him to booking as bad guest. He gave us a bad review and a bad review and a poor rating anonymously. Booking didn't no remove the review and did not accept our reply, claiming under their policy individual references are not allowed.
It's absurd!
Really, it's difficult to understand what is the rational of the new rating system from Booking...