Skip to main content
Switch Language
English
  • Europe
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Español
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Srpski
    • Svenska
    • Türkçe
  • Americas
    • English (US)
    • Español (AR)
    • Español
    • Português do Brasil
    Middle East and Africa
    • العربية
    • עברית
    Asia & Oceania
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt
Sign In
There is new recommended content waiting for you. Sign in to explore!

Main navigation

  • Help
    • Browse by topic
      • Your reservations
      • Commission, Invoices & Tax
      • Your Rates & Availability
      • Guest Policies & Payments
      • Working together with Booking.com
      • Your first steps with Booking.com
      • Account and login
      • Guest Reviews
      View all
    • Featured article

      Setting up deals and discounts

      Your Rates & Availability
  • Solutions
    • Browse by business goal
      • Grow your revenue
      • Ease your workload
      • Deliver great experiences
      View all
    • Featured opportunities
      • Genius
      • Mobile rate
      • Online Payments
      View all
    • Featured business advice
      • Marketplace Toolkit
      • Pricing Toolkit
      • Managing cancellations
      • Make your rooms more appealing to key travellers
      View all
  • Community
    • Browse by topic
      • Booking.com updates and announcements
      • Hospitality and guests
      • New to Booking.com
      • Payments, commission and invoices
      • Property management
      View all
    • Join popular discussions
      • guest review
      • invoice
      • new listing
      • payment
      • seeking advice
      View all
  • News & Insights
    • Explore topics
      • Trends & Insights
      • Booking.com News
      • Industry Perspectives
      View all
    • Featured story
      Person walking

      Building customer loyalty by making guests feel like part of the family

      Five-time Traveller Review Award winner Georgiana George, Owner...

  • Our Partnership
    • Our promise
      • Growing Together
    • Key initiatives
      • Traveller Review Awards 2023
      • Travel Proud
      • Travel Sustainable
    • Featured this month
      TRA

      Traveller Review Awards 2023

      Thanks for creating special guest experiences

  • New Partner
    • Your first steps as a new partner
      • Getting to know Booking.com
      • Setting up your property listing
      • Optimising your property listing
      • Communicating with guests
      • Managing guest-related tasks
      • Providing great guest experiences
      • Handling guest reviews
      • Improving your performance
      View all

Secondary navigation

  • Join Booking.com
  • Extranet
v

Villa Vittoria Guesthouse

Follow
v
2
Villa Vittoria Guesthouse

Due commission

Payments, commission and invoices coronavirus
1 Replies
26 Views
3 years ago
v
2
Villa Vittoria Guesthouse

Protection from fraudist

Payments, commission and invoices
1 Replies
42 Views
3 years ago
v
2
Villa Vittoria Guesthouse

How do I boost my performance?

Property management
15 Replies
300 Views
3 years ago
Villa Vittoria… replied to Help during coronavirus 3 years ago
Payments, commission and invoices
coronavirus
v
2

We have a small guesthouse too. We need to know from booking com what kind of financial help they're going to offer. Or Airbnb is showing what real business with their partners is??!! Makes me think twice?!!

  • Reply
3 years ago
Villa Vittoria… replied to Erina de Villiers 3 years ago
Payments, commission and invoices
coronavirus
v
2

You can report guest misconduct. I believe after the actual date of check out. Hold on to the refund cause you might get nothing back..even if you report.. nothing might happen good luck

  • Reply
3 years ago
Villa Vittoria… replied to Forced Payout of Non-Refundable Reservation 3 years ago
Payments, commission and invoices
v
2

I am in the same situation like you.

What bdc is not realising is that some hospitality businesses like ours are going to go bankrupt even with just the cancellations let alone with booking.c deciding to invoice us with said refunds.

Bdc acted in a panic mode without even catering a facility to guests to postpone not cancel...

Final product..let our loyal partners pay . 

  • Reply
3 years ago
Villa Vittoria… replied to Legality of refunding guests 3 years ago
Payments, commission and invoices
v
2

Thanks for sending petition link. Share this on social media too. I just signed. Well done for this help between us partners.stay safe

  • Reply
3 years ago
Villa Vittoria… replied to Legality of refunding guests 3 years ago
Payments, commission and invoices
v
2

Dear Pascale

If you will create a petition and you can do it in French it will be easy to use Google translate for others to fill out.

 

  • Reply
3 years ago
Villa Vittoria… replied to Legality of refunding guests 3 years ago
Payments, commission and invoices
v
2

Like I previously said in most of my bookings cancellations I found a lot of co operation from booked guests and agreed  for future refund against future bookings with us with no expiry date. Bdc cannot help with this they told me. So when everything is plain sailing ok to charge me 18% commission but when we're all sinking including bdc at the moment we're not finding the back up of bdc.

  • Reply
3 years ago
Villa Vittoria… replied to Legality of refunding guests 3 years ago
Payments, commission and invoices
v
2

I totally agree. I am ready to sign a petition or some kind of union so that we offer a unified front in our discussions with bdc. 

  • Reply
3 years ago
Villa Vittoria… replied to Cancellations 3 years ago
Payments, commission and invoices
coronavirus
v
2

Same issues here with such cancellations after the 13th April. I am advising these guests that for a cancellation refund they should contact their travel insurance. If they do not have such policy it's tough luck. We (partners)should not suffer after all they should have read cancellation issues upon booking. Although I am offering postponement to guests as a good will since I found no help whatsoever from booking.c

  • Reply
3 years ago
  • Current page 1
  • Page 2
Joined
3 years ago
Last active
2 years ago
Conversations
3

Level

2
17 points earned
13 points to
Level 3

Badges

First post
Conversation starter
Contributor
Snap
About you
Fan
Upvoted

Footer menu

  • Tools
    • Extranet
    • Booking Pulse app
  • Join Booking.com
    • List your property
    • Why choose us?
  • Partner Help
    • Browse by topic
    • Partner agreement, policies and local laws
    • Contact us
    • Submit a complaint
  • Solutions
    • All solutions
    • Genius business
    • Cybersecurity
  • Partner Community
    • Start a conversation
    • Explore topics
    • About
  • Travel Industry
    • Click. Magazine
    • Sign up for newsletter
Switch Language
English
  • Europe
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Español
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Srpski
    • Svenska
    • Türkçe
  • Americas
    • English (US)
    • Español (AR)
    • Español
    • Português do Brasil
    Middle East and Africa
    • العربية
    • עברית
    Asia & Oceania
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt

Copyright © 1996-2023 Booking.com. All rights reserved.  About Booking.com | Privacy and Cookies Statement 

All references to "Booking.com", including any mention of "us", "we" and "our" refer to Booking.com BV, the company behind Booking.com™