I've been told that I'm the only one who can charge the customer that is arriving. But when somebody doesn't arrive and it's a no show and I do not have him in person and I cannot catch him I expect that booking.com charges his credit card and then gives me the payment for the stay.....If I do not get any reimbursement, than it is really wrong because that's what you are there for... right? you have the credit card details which I don't see and I totally rely on you that when a guest ruins my weekend as he was blocking it a long time, and I as a house with max 4 rooms might not
get any bookings for another 3 days.... because my hotel seemed long like fully booked.....
I've been told that I'm the only one who can charge the customer that is arriving. But when somebody doesn't arrive and it's a no show and I do not have him in person and I cannot catch him I expect that booking.com charges his credit card and then gives me the payment for the stay.....If I do not get any reimbursement, than it is really wrong because that's what you are there for... right? you have the credit card details which I don't see and I totally rely on you that when a guest ruins my weekend as he was blocking it a long time, and I as a house with max 4 rooms might not get any bookings for another 3 days.... because my hotel seemed long like fully booked.....