Hello Sergi! I can only add to other people’s comments about the review system. Over the last few years we have improved our score year on year, to a nice 9.7. This year we are still getting 10s all the time for the individual ratings but overall scores of 8 and nine, which is obviously bringing down our average. What is more infuriating that guests never put a negative comment to justify their overall score. I actually feel that what you are doing is playing into the hands of the larger hotels at a huge cost to us smaller b and bs/chambre d’hotes (who need most help in the Covid climate) If this is not the case, please tell my why the individual ratings no longer count for anything. I had one lady tell me it was too hot this week and although she gave us a full run of 10s, her overall score was 8....because of the heat ?. I feel once again, the little man has no power.
Hello Sergi! I can only add to other people’s comments about the review system. Over the last few years we have improved our score year on year, to a nice 9.7. This year we are still getting 10s all the time for the individual ratings but overall scores of 8 and nine, which is obviously bringing down our average. What is more infuriating that guests never put a negative comment to justify their overall score. I actually feel that what you are doing is playing into the hands of the larger hotels at a huge cost to us smaller b and bs/chambre d’hotes (who need most help in the Covid climate) If this is not the case, please tell my why the individual ratings no longer count for anything. I had one lady tell me it was too hot this week and although she gave us a full run of 10s, her overall score was 8....because of the heat ?. I feel once again, the little man has no power.