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Ian at Numurkah Self Contained Apartments
host and manager at Numurkah Apartments Victoria Australia
We started our hobby business 5 years ago and won 2 x awards in 2018 with booking .com and have awards almost every year ever since.
We have enjoyed working with booing.com. We strive hard for guests and to keep them happy.
just respond firmly without being terse, some of the things here you wrote would be good responses,
get a lawyer to write a letter to your guest to get the review removed, we have done this and it works - will cost you a fair bit - but its worth it when you threaten the customer with legal proceedings
defamation, written with intention to damage the business, is some of the keywords you can use, written in a malicious manner with intent to cause damage, etc
unfortunately people think they are keyboard warriors and can write what they like, so that where you can get them - waste of time fighting with BDC - just for the record - we have written to the Australian Government about these issues.
well, you can write the truth and just say that the guest was not very co-operative, you can also report the guest for any misconduct and breaching house rules, don't be terse at the guest, what you wrote above can be written in the guest review response kindly, just point out that this or that is not correct, etc
how..? i dont think you are telling the truth.
we have have done this,
we left airbnb - ouch, control freaks
just respond firmly without being terse, some of the things here you wrote would be good responses,
get a lawyer to write a letter to your guest to get the review removed, we have done this and it works - will cost you a fair bit - but its worth it when you threaten the customer with legal proceedings
defamation, written with intention to damage the business, is some of the keywords you can use, written in a malicious manner with intent to cause damage, etc
unfortunately people think they are keyboard warriors and can write what they like, so that where you can get them - waste of time fighting with BDC - just for the record - we have written to the Australian Government about these issues.
there is a host page on facebook
well, you can write the truth and just say that the guest was not very co-operative, you can also report the guest for any misconduct and breaching house rules, don't be terse at the guest, what you wrote above can be written in the guest review response kindly, just point out that this or that is not correct, etc
there is a FACEBOOK host page - its really good - they get in and help each other
this is not controlled by BDC
im not sure why the BDC sits is to offer real discounts to guests..?
wouldn't it be better to offer excellent service to guests without the owner of the property to NOT having to lose money..? this makes sense to me.
if BDC had a fixed rate commission for hosts - similiar to air bnb - maybe would be better..?
airbnb have a toxic culture. ... unlike BDC.
i participated in the feedback a few days ago... anyone else do same...?
agree. its nonsense and does not work