This new review system is not logical or fair. As other hosts have said, guests are able to leave a lower overall score which is lower than the scores given for the individual category scores.
When introduced, Booking.com advised that the new system would encourage higher scores from guests!
Another point regarding guests’ reviews is that if they leave no comment, hosts are unable to respond to a positive or negative review. Also, guests can leave a low score without giving reasons. This is not helpful for hosts addressing an issue if they don’t know what the issue is!
Regarding the value for money score, it seems unfair that a guest can rate everything 10 but then score low on value for money...they knew the price when booking so if everything is worth a 10 how can they be allowed to score low for value for money?
Everything appears to accommodate guests being able to leave feedback, but not hosts who are actually paying for Booking.com’s services.
Please listen to the people who are paying for your services and stop the new unfair scoring system.
This new review system is not logical or fair. As other hosts have said, guests are able to leave a lower overall score which is lower than the scores given for the individual category scores.
When introduced, Booking.com advised that the new system would encourage higher scores from guests!
Another point regarding guests’ reviews is that if they leave no comment, hosts are unable to respond to a positive or negative review. Also, guests can leave a low score without giving reasons. This is not helpful for hosts addressing an issue if they don’t know what the issue is!
Regarding the value for money score, it seems unfair that a guest can rate everything 10 but then score low on value for money...they knew the price when booking so if everything is worth a 10 how can they be allowed to score low for value for money?
Everything appears to accommodate guests being able to leave feedback, but not hosts who are actually paying for Booking.com’s services.
Please listen to the people who are paying for your services and stop the new unfair scoring system.