I contacted booking.com and their response was that guest scored more things than what I see on screen and although I received 5x10s there were more things that guest scored and overall was final score 8 (which I really do not understand) For me it does not make any sense. Guest clearly said on drparture from our villa that he was really satisfied and tgat he will leave best review. I was totaly surprised when I saw that. I did not want to contact the guest, I felt embarassed to do so. And it happen two more time with final score 9 and all 5x10s
It does not make any sense
I contacted booking.com and their response was that guest scored more things than what I see on screen and although I received 5x10s there were more things that guest scored and overall was final score 8 (which I really do not understand) For me it does not make any sense. Guest clearly said on drparture from our villa that he was really satisfied and tgat he will leave best review. I was totaly surprised when I saw that. I did not want to contact the guest, I felt embarassed to do so. And it happen two more time with final score 9 and all 5x10s
Thank you I will