A quick update on my previous post. I had another review this week where I got all 10s in the individual categories. I even got an extra two 10s for bed and coffee so that was eight 10s in all. They said everything was perfect and also left a glowing hand written report in the room. They gave an overall score of 9. I know there stay was marred by a poor experience in a local restaurant and can only think that this is what maybe influenced their overall score. I wrote a complaint to BDC highlighting how it is biased against those scores closer to 10 asI worked out if I get a 9 it takes 5 scores of 10 to get back to where I was. Two 9s and it takes ten 10s to get back, hence the downward spiral. I got the expected condescending reply that also mentioned using the 'share your feedback' button at the bottom of the review page which I have done and will continue to do. If we all keep hitting them they must do something.
I am hoping that BDC are monitoring this post. We are also on the slippery slope with our score. Last year was our first year and we were so proud to have finished the season with an overall 9.9. This year we continue to get predominantly 10s but because of the phenomenon of people giving full marks for all of the sub categories, and a glowing review, then giving a 8 or 9 overall our score is dropping. We had a couple who were so enthusiastic about us and our house but left us an 8 because of location. They were travelling south to Toulouse on the A20 and didn't want to stay near the motorway so they chose to stay with us even though we were obviously further off their route than they would have liked. We are now on 9.7 and heading even lower with the new system. I worked out the scoring using the old system and we would have retained our 9.9 easily. Sort it out BDC.
A quick update on my previous post. I had another review this week where I got all 10s in the individual categories. I even got an extra two 10s for bed and coffee so that was eight 10s in all. They said everything was perfect and also left a glowing hand written report in the room. They gave an overall score of 9. I know there stay was marred by a poor experience in a local restaurant and can only think that this is what maybe influenced their overall score. I wrote a complaint to BDC highlighting how it is biased against those scores closer to 10 asI worked out if I get a 9 it takes 5 scores of 10 to get back to where I was. Two 9s and it takes ten 10s to get back, hence the downward spiral. I got the expected condescending reply that also mentioned using the 'share your feedback' button at the bottom of the review page which I have done and will continue to do. If we all keep hitting them they must do something.
I am hoping that BDC are monitoring this post. We are also on the slippery slope with our score. Last year was our first year and we were so proud to have finished the season with an overall 9.9. This year we continue to get predominantly 10s but because of the phenomenon of people giving full marks for all of the sub categories, and a glowing review, then giving a 8 or 9 overall our score is dropping. We had a couple who were so enthusiastic about us and our house but left us an 8 because of location. They were travelling south to Toulouse on the A20 and didn't want to stay near the motorway so they chose to stay with us even though we were obviously further off their route than they would have liked. We are now on 9.7 and heading even lower with the new system. I worked out the scoring using the old system and we would have retained our 9.9 easily. Sort it out BDC.