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Today when I called the 02033202635 number the person who took the call disconnected it when I said why i was calling.
On extranet. I changed the method of payment there. And added a note to guests when they book explaining that due to booking dot com not paying me please send money to me within 3 days of making booking and I include my sort code and account number in message. I’ve only had one booking since doing it this way and although I had to remind the guest he did the BACS straightaway so hopefully next one will do likewise.
this w/e I have Airbnb’s in so i know as long as theee aren’t any hiccups with their stay of course I will
be paid on Tuesday.
i rang customer services again today and got exactly the same reply. She admitted I wasn’t the only one getting annoyed with them.
Hallo Mistergees, sorry you’ve also not been paid. I’ve now set up BACS to be paid direct by guests. Will have a look re the IBAN later for you though. My guests have now written a strong email to booking.com copying the CEO. Maybe that will work, it’s not good though is it.
Hallo Annelore, Exactly, i've never had problems before either.
I do get responses to my extranet messages though (how do you email them - can you share an email address if you have one please?) but they are always the same i.e a specialist, will get back to me within 2 days and this has been said to me since the end of July. When I ring I have been put through to charming people in places like Bangkok, Shangai and Netherlands who all say how bad this is but the finance department needs to deal with it and they only work 2 hours a day.
If I find a person to talk to who really knows whats going on I'll share here.
Anyone else getting unsatisfactory replies when chasing payment for a guest who checked out over 2 months ago? Guests have also contacted booking.com saying they won’t use the site again until their money is paid to me as host.