Hi Reservenz, sounds good, but my guessing is that your Property Score is still way off a 10, otherwise you would not be seeking the Golden Grale, am I right?
Well, it has taken me a while to figuer out what makes a 10 review and what makes an 8 review and like most things in this life, the score can be greatly influenced, ok, maybe not Guranteed, but certainly influenced by your WELCOMING MANNER.
Talk, talk about their Journey to you, talk about their visit and what they hope to do, then show them around your Property/Room, point out things like the switch for the bed light is just by the bed side and the Shower is already set, you need to just put this switch on, yes, Good Fluent Waffle can work very effectively, if they feel that they have an Emotional Tie to you then the chances are they will feel some compassion when reviewing your Accommodation at the end of their stay.
Lastly, small but sincere touches, maybe a small glass with [Wrapped only] chocs by the bedside and some bottled water, but remember one thing which is Cast in Stone, everyone loves a cuppa, so make sure whatever you do to have a Welcome Tray with Coffee/Tea/Milk/Sugar and Do Make sure that the Kettle can be filled from the Sink, silly I know, but easily overlooked items like this can frustrate the hell out of Guests, a bit like having a place to hang cloths but no hangers to put them on.
Finaly do make sure you check back with them that same day if they checked in early or the next morning, send them an SMS asking if everything was all good and if they needed anything at all that your door was always open and for them not to hesitate in contacting you.
Great post and well spotted, the Booking.com RI is so flawed it only compares to other OTA's Flawed RI Data such as Expedia
I sat down for 3hrs jiggling with it to see if I could control the prices it was telling me were an average of my Comparative Set, but no matter what I dId in selecting my Comparative Set, it just did it's own thing and gave me a bunch of Waffle.or should I say lies!
Secondly if you check events for your Area, it is quite useless and listing them, another Major Let Down.
I Find that Hard work is the answer, but it gets the job done, so manually search the rates of your own comparative sites for a Saturday Night and adjust rates to suit, then fix a Sun - Friday rate from your head, finally check online for anything happening in your area that can put up rates for say a Wed or a Fri. Lastly be prepared to drop your rates if over the forward 3 - 4wks bookings are low.
Red Flags for me are when I get a FUTURE Booking, ask yourself "have they booked because of a function/event in the area" and adjust prices to suit. I have rented many a forward date for no money only to find the true value is 3 times that.
Ah I see, the big CLICK event to be held in Amsterdam.
Tell me Aaltje, have you been, I wonder if it is worth the expense to travel to what could be just a booze weekend away when I can do that here for a fraction of the price.
Any one reading this have any experience of this venue?
No response from Booking.com regarding the automated cancellation, so I guess they have forwarded my mail onto the bin dept.
Of all the continents I have visited, other than North Africa I have never seen any of Africa for fear of having my children stolen or passed a fatal does of some disease, yet I have been to places like Haiti, Honduras and many 4th world countries where the risk of something or other coming our way was always high.
But now the children are all grown up, I just have the dog hanging around my neck which stops me flying, so for the last 6yrs France has been my saviour, with visits during the summer months allow me to pop to Italy,Austria,Switzerland and Spain. This year we are all set to visit Colmare in the Alsace Region of France next to Switzerland, then we leave for the Dordogne to collect our children flying in for a Birthday my wife and I share in June.
Not sure why, but I thought you were located in Greece???
I had a response today to say that the Booking.com system was working correctly, but not how that was exactly and so I wrote back to ask if they would not mind in sharing that information with me as I was reaching out for their help.
On the note of doing emails outside of the Platform, everything today is time saved and so any Emails send or received and saved within say your Gmail can be produced in your defence.
Yes you are right, that BLUE Button sent as a request to Cancel by Booking.com used to allow us and I assume others to view the request and either accept it or decline, but now that is no longer the case, when we click on it, the System Kicks in Automatically and ACCEPTS the CANCELLATION with no preview of the Request to Cancel, a 100% Software Glitch.
I am wondering if there is a real method of getting someone up at the top of the Stairs to review these serious incidents and take the blame for it squarely on the chin and issue compensation, or am I living in a fools world.
I am hoping ot grab some of that Summer Weather you talk of when I head South to my Summer Residence in France, assuming they still let me into the Country after the 29th March [our Big Brexit Day] ?❤? assuming Mrs May does not ***!
Hi Jaybeegee, great to here your take on this, but I am one of those that never lets go, described here in the Uk as a Dog with a Bone.
I will read it from top to bottom and over again to see if there are loopholes in what they are trying to do to us the small guy on the street.
Keep safe during these awfull times
Mr Spence Eng
ApartmentsWales
Hi Reservenz, sounds good, but my guessing is that your Property Score is still way off a 10, otherwise you would not be seeking the Golden Grale, am I right?
Mr Spence Owner
ApartmentsWales.com
Well, it has taken me a while to figuer out what makes a 10 review and what makes an 8 review and like most things in this life, the score can be greatly influenced, ok, maybe not Guranteed, but certainly influenced by your WELCOMING MANNER.
Talk, talk about their Journey to you, talk about their visit and what they hope to do, then show them around your Property/Room, point out things like the switch for the bed light is just by the bed side and the Shower is already set, you need to just put this switch on, yes, Good Fluent Waffle can work very effectively, if they feel that they have an Emotional Tie to you then the chances are they will feel some compassion when reviewing your Accommodation at the end of their stay.
Lastly, small but sincere touches, maybe a small glass with [Wrapped only] chocs by the bedside and some bottled water, but remember one thing which is Cast in Stone, everyone loves a cuppa, so make sure whatever you do to have a Welcome Tray with Coffee/Tea/Milk/Sugar and Do Make sure that the Kettle can be filled from the Sink, silly I know, but easily overlooked items like this can frustrate the hell out of Guests, a bit like having a place to hang cloths but no hangers to put them on.
Finaly do make sure you check back with them that same day if they checked in early or the next morning, send them an SMS asking if everything was all good and if they needed anything at all that your door was always open and for them not to hesitate in contacting you.
Keith Spence Owner
ApartmentsWales.com
Great post and well spotted, the Booking.com RI is so flawed it only compares to other OTA's Flawed RI Data such as Expedia
I sat down for 3hrs jiggling with it to see if I could control the prices it was telling me were an average of my Comparative Set, but no matter what I dId in selecting my Comparative Set, it just did it's own thing and gave me a bunch of Waffle.or should I say lies!
Secondly if you check events for your Area, it is quite useless and listing them, another Major Let Down.
I Find that Hard work is the answer, but it gets the job done, so manually search the rates of your own comparative sites for a Saturday Night and adjust rates to suit, then fix a Sun - Friday rate from your head, finally check online for anything happening in your area that can put up rates for say a Wed or a Fri. Lastly be prepared to drop your rates if over the forward 3 - 4wks bookings are low.
Red Flags for me are when I get a FUTURE Booking, ask yourself "have they booked because of a function/event in the area" and adjust prices to suit. I have rented many a forward date for no money only to find the true value is 3 times that.
Regards
Mr Spence Owner
ApartmentsWales
Ah I see, the big CLICK event to be held in Amsterdam.
Tell me Aaltje, have you been, I wonder if it is worth the expense to travel to what could be just a booze weekend away when I can do that here for a fraction of the price.
Any one reading this have any experience of this venue?
Regards
Mr Spence Owner ApartmentsWales UK
Thank you for your comments Aaltje
Tell me what is the New Link in Amsterdam and does that mean there was an Old Link in Amsterdam?
Regards
Mr Spence Owner ApartmentsWales UK
No response from Booking.com regarding the automated cancellation, so I guess they have forwarded my mail onto the bin dept.
Of all the continents I have visited, other than North Africa I have never seen any of Africa for fear of having my children stolen or passed a fatal does of some disease, yet I have been to places like Haiti, Honduras and many 4th world countries where the risk of something or other coming our way was always high.
But now the children are all grown up, I just have the dog hanging around my neck which stops me flying, so for the last 6yrs France has been my saviour, with visits during the summer months allow me to pop to Italy,Austria,Switzerland and Spain. This year we are all set to visit Colmare in the Alsace Region of France next to Switzerland, then we leave for the Dordogne to collect our children flying in for a Birthday my wife and I share in June.
Tell me about the area / region you live.
Mr Spence Eng ApartmentsWales
Not sure why, but I thought you were located in Greece???
I had a response today to say that the Booking.com system was working correctly, but not how that was exactly and so I wrote back to ask if they would not mind in sharing that information with me as I was reaching out for their help.
On the note of doing emails outside of the Platform, everything today is time saved and so any Emails send or received and saved within say your Gmail can be produced in your defence.
Yes you are right, that BLUE Button sent as a request to Cancel by Booking.com used to allow us and I assume others to view the request and either accept it or decline, but now that is no longer the case, when we click on it, the System Kicks in Automatically and ACCEPTS the CANCELLATION with no preview of the Request to Cancel, a 100% Software Glitch.
I am wondering if there is a real method of getting someone up at the top of the Stairs to review these serious incidents and take the blame for it squarely on the chin and issue compensation, or am I living in a fools world.
I am hoping ot grab some of that Summer Weather you talk of when I head South to my Summer Residence in France, assuming they still let me into the Country after the 29th March [our Big Brexit Day] ?❤? assuming Mrs May does not ***!
Mr Spence Owner
ApartmentsWales.com