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I hear what you're saying.
As an example we had a horrid guest who was having a bad holiday and took his frustration out on us by giving us 5 x 7.5 out of ten ratings and 1 x 5 out of ten rating then an overall rating of 6!
Since the introduction of this new system thats the only one guest review thats been not our normal standard.
We find this confusing and frustrating in the extreme.
Our concerns seem to be falling on deaf ears with our "partner" which adds to and deepens the frustration.
We agree. For the three of the four years we've operated our B and B our property rating has been 9.5 and has now dropped to 9.4 as a result of the new guest rating system. It's affecting our business negatively.
I find this all very frustrating. Our property has had a 9.5 rating for three of the four years we have operated our bed and breakfast business. We live in fear, quite seriously and literally, that this excellent score will drop due to Booking.com's beligerence in keeping this new system.
Even the old system had flaws but the new system will be detrimental to our business and will affect our profitability.
Thanks IoW. Could you provide a link to the thread?