At Click. 2023 Miami, Sydney Stanback, a Senior Manager on...
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Just an update on this. My account manager advised that properties can opt out of the Booking Sponsored Discount program.
Hi, I just reported the same issue to my Account Exec. Seems to be an error with the Rate Mixing logic. It is meant to apply the most restrictive cancellation policy, but doesn't seem to be.
Thanks for contributing. I understand that the net remains unchanged, but I have two problems with this practise. Firstly it undercuts our direct rate which could in effect steal a direct booking. Secondly, we take a lot of care not to discount our rates to a level that it attracts undesirable guests. This discount could attract a guest that we don't really want.
Booking.com have absolutely no credibility in relation to these type of things. We had a guest for three stays at once. The property was left in a very ordinary state each time. Her attempt to book a fourth time was rejected by me so she then went and posted horrible reviews for the previous three stays. I submitted a request o have the reviews removed, but this was rejected. I pointed out that they could not be geneiune reviews, as the guest continued to stay at our property and tried to book a fourth time, but booking.com didn't care. My only option was to respond to each of the reviews with the facts, made damn sure she wasn't going to share those reviews on social media.
Regards for Oz
This really is the worse idea any of these clowns has ever come up with, and the fact that you are opted in automatically is totally unacceptable.
My whole question was about the terminology pay-at-hotel. The use of this term gives people the assumption that they don't need to pay anything until they arrive. They don't seem to read or comprehend past that.
My properties are set up correctly.