Skip to main content

Main navigation

  • COVID-19 Resources
      • Rebuilding Together
      • Information and Support
      • Frequently Asked Questions

    As we start to see travel slowly picking up again, we’ve put together the most important resources and advice to help you turn demand into bookings, safely and confidently. Here you’ll find the newest insights and initiatives.

     

    Join the #Rebuilding conversation in the Partner Community

     

  • Partner Help
      • Go to Help

        Find out how to get set up, and read about our services and features.

      • Working together with Booking.com
      • Your first steps with Booking.com

    Find out how to get set up, and read about our services and features.

  • Solutions
      • All solutions
      • Pricing toolkit
      • Managing cancellations
      • Reassuring guests

    All of our best solutions, organised by your business needs.

  • Community
      • Go to the Partner Community
      • See all #Rebuilding posts

    Connect online with fellow Booking.com partners.

     

    Find tips and advice to help you through this time with the hashtag #Rebuilding

  • Click.
      • Visit Click. Magazine
      • Explore Click. 2021
      • About Click. Magazine

    Stay informed with the latest Booking.com developments, industry insights and expertise

  • Our Promise
      • Results
      • Value
      • Relationship
      • Support

    Growing Together is our ongoing promise to build a stronger era of partnership. Explore our new commitments and the progress we’ve made on our previous ones.

Switch Language
English
  • Europe
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Español
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Srpski
    • Svenska
    • Türkçe
  • Americas
    • English (US)
    • Español (AR)
    • Español
    • Português do Brasil
    Middle East and Africa
    • العربية
    • עברית
    Asia & Oceania
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt
Sign In

Secondary navigation

  • Extranet
  • Join Booking.com
user avatar image
B.

Sergei - Community Manager

I’m here to help Booking.com and all the partners to build a strong community of professionals.
Follow
B.
Sergei - Community Manager

Must reads: March 2021

Tips, tricks & more #PartnerCommunity
1 Replies
5 Views
1 day ago
B.
Sergei - Community Manager

What to expect for the travel industry in 2021

Pinned Featured
Booking advice and updates #click2021 #Booking.comEvents #Rebuilding #PartnerCommunity
7 Replies
279 Views
14 days ago
B.
Sergei - Community Manager

More insightful Guest Review System

Pinned Featured
Tips, tricks & more #click2021 #Featured #PartnerCommunity #Guests
15 Replies
295 Views
17 days ago
B.
Sergei - Community Manager

5 things we learned from Click. 2021

Pinned Featured
Booking advice and updates #click2021 #Featured
11 Replies
332 Views
22 days ago
B.
Sergei - Community Manager

Must reads: February 2021

Tips, tricks & more #PartnerCommunity
3 Replies
113 Views
30 days ago
B.
Sergei - Community Manager

5 cose da sapere per essere pronti in caso di modifiche o cancellazioni

Pinned Featured
Suggerimenti, idee e tanto altro #Advice
0 Replies
93 Views
1 month ago
B.
Sergei - Community Manager

Eurovision Song Contest: come prepararti all’evento?

Consigli e aggiornamenti da Booking #Marketing
0 Replies
14 Views
1 month ago
B.
Sergei - Community Manager

5 steps to be ready in case of changes or cancellations

Pinned Featured
Tips, tricks & more #ManagingOperations
5 Replies
430 Views
1 month ago
  • Current page 1
  • Page 2
  • Page 3
  • Page 4
  • Page 5
  • Page 6
  • Page 7
  • Page 8
  • Page 9
  • …
Sergei - Commu… replied to Low Cleanliness Score
Partner feedback
#Engagement #GrowingThePartnerCommunity #ProductUpdate #SocialResponsibility #People #PartnerCommunity #BookingFeedback #ManagingOperations #Guests #GrowingTogether
B.

Hello malcolm craig! Thank you for flagging this. Unfortunately, it is a technical issue, and our product team is already fixing it. I'm sorry it caused this unpleasant experience.

  • Reply
23 hours ago
Sergei - Commu… replied to More insightful Guest Review System
Tips, tricks & more
#click2021 #Featured #PartnerCommunity #Guests
B.

Hi, michael beeston! I wouldn't say it does nothing. For many guests and partners, it is a way to deliver feedback about what went wrong. Because we see some guests using it in the wrong way, it doesn't mean they all do so. Users make mistakes, unfortunately. It shouldn't be a reason for bad feelings, especially when they say that nothing was wrong and they were happy to stay at the property.  

  • Reply
2 days ago
Sergei - Commu… replied to More insightful Guest Review System
Tips, tricks & more
#click2021 #Featured #PartnerCommunity #Guests
B.

Hello, michael beeston! Indeed, unfortunately, some users are not attentive enough to see that this unhappy smiley face section is not supposed to be filled if a guest didn't have any bad experience. The bright side is that this does not affect the property score. So even if a guest put "nothing, everything was great" to the unhappy smiley face section, it won't affect your property score. As for the visual side, yes, it looks a bit weird, I agree. However, people can see what the person meant when they read the review.

  • Reply
3 days ago
Sergei - Commu… replied to prejudism
Partner feedback
#Advice
B.

Hello, Abelene Goezaar! 

It is indeed awful. Booking.com is outspoken on Inclusion, Diversity and Belonging. We fully support you in NOT making explicit in which area the property is located. There is no reason for a refund.

The customer's behavior is shameful. Please use our form to report it as well: https://partner.booking.com/en-gb/help/first-steps/first-reservations/h… This would technically fall under "Abusive/ rude behavior". Thank you for flagging this! 

  • Reply
3 days ago
Sergei - Commu… replied to Terminate contract
Tips, tricks & more
B.

Hi Angus McKenzie! Here is how you can do it: https://partner.booking.com/en-gb/help/legal-security/policies-local-laws/how-can-i-remove-property-or-end-my-partnership-bookingcom

  • Reply
3 days ago
Sergei - Commu… replied to Misconduct and Misbehave by Customer Care Officer
Tips, tricks & more
#Advice
B.

Hello, Matti! Sorry to hear you didn't have a good experience with the support. Here is an article about how you can submit a complaint: https://partner.booking.com/en-gb/help/support-contact/feedback/how-submit-complaint

  • Reply
3 days ago
Sergei - Commu… replied to More insightful Guest Review System
Tips, tricks & more
#click2021 #Featured #PartnerCommunity #Guests
B.

Well, users make mistakes sometimes. Our product team wants to make sure it is not the case. 

  • Reply
8 days ago
Sergei - Commu… replied to How Booking.com is supporting you on your sustainability journey
Click. Magazine
#Advice #BoostingYourPropertyPerformance #GreatGuestExperiences #HomesAndApartments #SocialResponsibility
B.

Hi michael beeston! Thanks for your comment. Good point about how to encourage more partners to use more sustainable practices. Please stay tuned cause we are going to have more posts about it in the Partner Community. :) 

  • Reply
15 days ago
  • Current page 1
  • Page 2
  • Page 3
  • Page 4
  • Page 5
  • Page 6
  • Page 7
  • Page 8
  • Page 9
  • …
Joined
7 months ago
Last active
4 days ago
Conversations
86

Footer menu

  • Tools
    • Extranet
    • Booking Pulse app
  • Join Booking.com
    • How to join
    • List your property
    • Why choose us?
  • Partner Help
    • Browse by topic
    • Partner agreement, policies and local laws
    • Coronavirus Partner Support
    • Report a security issue
    • Contact us
    • Submit a complaint
  • Partner Community
    • Start a conversation
    • Explore topics
    • About
  • Solutions
    • All solutions
    • Genius business
  • Travel Industry
    • Click. Magazine
Switch Language
English
  • Europe
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Español
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Srpski
    • Svenska
    • Türkçe
  • Americas
    • English (US)
    • Español (AR)
    • Español
    • Português do Brasil
    Middle East and Africa
    • العربية
    • עברית
    Asia & Oceania
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt

Copyright © 1996-2021 Booking.com. All rights reserved.  About Booking.com | Privacy and Cookies Statement 

All references to "Booking.com", including any mention of "us", "we" and "our" refer to Booking.com BV, the company behind Booking.com™