Hello malcolm craig! Thank you for flagging this. Unfortunately, it is a technical issue, and our product team is already fixing it. I'm sorry it caused this unpleasant experience.
Hi, michael beeston! I wouldn't say it does nothing. For many guests and partners, it is a way to deliver feedback about what went wrong. Because we see some guests using it in the wrong way, it doesn't mean they all do so. Users make mistakes, unfortunately. It shouldn't be a reason for bad feelings, especially when they say that nothing was wrong and they were happy to stay at the property.
Hello, michael beeston! Indeed, unfortunately, some users are not attentive enough to see that this unhappy smiley face section is not supposed to be filled if a guest didn't have any bad experience. The bright side is that this does not affect the property score. So even if a guest put "nothing, everything was great" to the unhappy smiley face section, it won't affect your property score. As for the visual side, yes, it looks a bit weird, I agree. However, people can see what the person meant when they read the review.
It is indeed awful. Booking.com is outspoken on Inclusion, Diversity and Belonging. We fully support you in NOT making explicit in which area the property is located. There is no reason for a refund.
Hi michael beeston! Thanks for your comment. Good point about how to encourage more partners to use more sustainable practices. Please stay tuned cause we are going to have more posts about it in the Partner Community. :)
Hello malcolm craig! Thank you for flagging this. Unfortunately, it is a technical issue, and our product team is already fixing it. I'm sorry it caused this unpleasant experience.
Hi, michael beeston! I wouldn't say it does nothing. For many guests and partners, it is a way to deliver feedback about what went wrong. Because we see some guests using it in the wrong way, it doesn't mean they all do so. Users make mistakes, unfortunately. It shouldn't be a reason for bad feelings, especially when they say that nothing was wrong and they were happy to stay at the property.
Hello, michael beeston! Indeed, unfortunately, some users are not attentive enough to see that this unhappy smiley face section is not supposed to be filled if a guest didn't have any bad experience. The bright side is that this does not affect the property score. So even if a guest put "nothing, everything was great" to the unhappy smiley face section, it won't affect your property score. As for the visual side, yes, it looks a bit weird, I agree. However, people can see what the person meant when they read the review.
Hello, Abelene Goezaar!
It is indeed awful. Booking.com is outspoken on Inclusion, Diversity and Belonging. We fully support you in NOT making explicit in which area the property is located. There is no reason for a refund.
The customer's behavior is shameful. Please use our form to report it as well: https://partner.booking.com/en-gb/help/first-steps/first-reservations/h… This would technically fall under "Abusive/ rude behavior". Thank you for flagging this!
Hi Angus McKenzie! Here is how you can do it: https://partner.booking.com/en-gb/help/legal-security/policies-local-laws/how-can-i-remove-property-or-end-my-partnership-bookingcom
Hello, Matti! Sorry to hear you didn't have a good experience with the support. Here is an article about how you can submit a complaint: https://partner.booking.com/en-gb/help/support-contact/feedback/how-submit-complaint
Well, users make mistakes sometimes. Our product team wants to make sure it is not the case.
Hi michael beeston! Thanks for your comment. Good point about how to encourage more partners to use more sustainable practices. Please stay tuned cause we are going to have more posts about it in the Partner Community. :)