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After months and months of torture, this seems to be finally over. We have received our final payment.
Of course, no explanation and no apologies from Booking. Will they offer a reduced provision for doing their job so bad? Doubt it.
This year has been another horrible experience with Booking and it may not even been the worse.
I don't know if I am willing to risk ''working'' with B.com again, I will have to think about it.
Thankfully, there are other similar providers that are much more civilized and reliable.
Could this torture be over? While typing the answer, I checked my extranet and it looks like this problem could be over - message saying I still owe B.com money is gone.
About four months since the overpayment problem was created by Booking and over two months since I returned the money.
To answer your question, yes, I have sent them multiple messages, customer support on the phone forwarded additional messages (nothing they can do really), I have left feedback, I have submitted a complaint and I have opened a discussion here.
And with all of this I was left in the dark and without an answer for two months.
I can see by the posts in the community that there payouts problems have continued for Booking... I have lost all trust in Booking and I think I will keep my listings closed here until problems improve.
After two months, I finally received a message from Booking and it even makes some sense.
Problem is still not solved, but at least they confirmed that they have received the money I have returned to them.
But they still owe me money and it still says that the payouts are blocked.
So we are far away from total resolution, but at this speed, problem might even get solved by next summer.
They won't contact you, they are more than capable to ignore their ''partners'' for months and months. It seem that things are falling apart for B.com.
All I can say is that I haven't had any problems with Airbnb, everything works smoothly.
I am really sorry to hear that.
Amount of problems that Booking is able to create is unbelievable.
Since I can't create a bill (receipt) for the double payment from Booking, I also have ongoing problems with our local Tax office.
This problems with Booking are really starting to affect me and make me depressed.
Thankfully, Airbnb is working without issues for me and I don't know if I will reopen my listings on Booking... they are torturing us year after year, but this is their worst yet.
I will post here if I ever get any new information about this problem, but my hopes are pretty low right now.
My Pulse app generated Extranet PIN is always wrong, completely useless option for me. But I have much bigger problems with B.com, so I don't really think about it....
They really seem to be full of problems right now, this in combination with no property page views data is making everything very frustrating.