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Disturbing if BdC are suspending hotels because they don't like critical content. Is that all their was to it?
TIt is correct that they have not been as supportive as other suppliers, e.g. two others I'm involved with, AirBnB and Siteminder (particularly on a practical level with financial suport of some kind) and several of their practises have been very damaging to their 'Partners' and given them siginificant problems.
I'm really not sure what the purpose of this forum is for if it isn't to provide BdC with real time feedback from their 'Partners' such that they can take action. It alos includes accepting criticism. How else are they to get the information to improve their model?
Another contributor suggested it's just to give partners a safety valve to vent, rather than a serious attempt to design a service that works for both parties.
Partners and BdC are interdependent but Partnership is a two way street!
My impression is that, unfortunately they don't see it that way, which in the short -term may work, but as a long term business model I don't think its sustainable, especially if Govts decide to encourage more competition and break up this oligopoly
I'm shocked that Booking.com haven't engaged on here to discuss the situation.
I'm not even sure they read any of these posts?
It seems that they are unlikely to proactively offer any financial help unless they are pressured to do so by 'Partners' complaining
That will only happen if they are sufficiently embarrassed into taking action
Contacting senior management direct through phone calls / emails etc or better still letters to the media, posts on social media etc is more likely to get a reaction
We are not Partners of Booking.com unfortunately
They don't understand what true partership means It's one of the weaknesses of their Business Model
We are more like Hostages than Partners !
The danger for them is that as soon as a viable alternative comes along with a more contemporary offer people will just migrate away from Booking.com
If anyone can recommend an alternative platform that geneuinely believes in a more equitable form of collaboration I'd be very interested to know.
There is a Market Gap that needs filling for someone !!
Booking.com will only change when 'Partners' de-list them and they start to lose revenue.
Hopefully some more enlightened management within B.com will take note and take steps to change their culture and fix this
Interesting to see how other companies are responding to the financial impact the emergency is having on their 'Partners'
AirBnB seem to be living their values and seem to understand what a "Partnership" actually means.
It's both impressive from a ethical point of view but also good business sense if your looking to the long term health of your business !
Hopefully Booking.com will demonstrate the same level of enlightened business practise
Regards and good luck to all
.... However, while I believe we did the right thing in prioritizing health and safety, I’m sorry that we communicated this decision to guests without consulting you—like partners should. We have heard from you and we know we could have been better partners.
Although it may not have felt like it, we are partners. When your business suffers, our business suffers. We know that right now many of you are struggling, and what you need are actions from us to help, not just words.
Here are some actions we are taking to help you navigate the crisis.
We will pay $250 million to hosts to help cover the cost of COVID-19 cancellations.
When a guest cancels an accommodation reservation due to a COVID-19 related circumstance, with a check-in between March 14 and May 31, we will pay you 25% of what you would normally receive through your cancellation policy. This applies retroactively to all COVID-19 related cancellations during this period. This cost will be covered entirely by Airbnb. These payments will begin to be issued in April. Guests with reservations booked on or before March 14 will still be able to cancel and receive a standard refund or travel credit equivalent for 100% of what they paid. You can go to airbnb.com/250Msupport for more details.
We are creating a $10 million Superhost Relief Fund.
This is designed for Superhosts who rent out their own home and need help paying their rent or mortgage, plus long-tenured Experience hosts trying to make ends meet. Our employees started this fund with $1 million in donations out of their own pockets, and Joe, Nate and I are personally contributing the remaining $9 million. Starting in April, hosts can apply for grants for up to $5,000 that don't need to be paid back. You can go to airbnb.com/superhostrelief for more details..............................
I’m in a similar situation
The UK Government has closed down, bars, restaurants etc and says It’s not safe at the moment, (potentially life threatening for some particularly vulnerable groups,) to have people coming into your establishment.
In these circumstances I may choose to close my BnB until the situation is under control.
However I still have some bookings where guests haven’t cancelled and who may not want to.
If I cancel existing bookings now, what are the potential consequences to me in terms of my agreement with Booking.com?
Everything seems geared to increasing commissions paid to Booking.com
It should be more balanced, 'shared risk, shared reward.' So everyone benefits .
The least they could do is create a situation where a Partner can evaluate the 'financial benefit ' of taking part in one of their schemes over a 3 month period without being charged an additional percentage. If it turns out that the increased commissions are more than compensated for by increased revenue from being in the program then fine, they sign up with the increase in commission knowing they will benefit. Currently all the risk is on the Partner.