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A campaign, amongst the self-help property groups, is just getting started here to boycott Agoda.
Smaller businesses are particularly up in arms as the 20% commission rate seems to be aimed solely at us, with larger hotels etc. enjoying a lower rate, although even that is not the whole story with some small properties still on the 17% for unknown reasons but Agoda is in total denial.
Agoda claim many things in their own defense of their action, none of which hold water and none of which are across the board as they claim.
Agoda are predominantly Asia based so any loss in this region would hopefully hurt enough for them to take notice...
That is exactly the same list I linked to in my post that Keith Prior has stated has dead numbers for the UK at least.
It would be most helpful if you could action having the list updated to active numbers, we recently had all of ours changed here too and were left to "discover" them ourselves.
Keith, until the above happens, try using the guest's main line and ask to be transferred from there or, better still, they might have the new numbers.
Some may be thinking, why not just raise your prices to absorb the raise.
Well, it's just not that simple. Most of the OTAs will price-match any other price their Bots find, therefore, no matter what rate we put on Agoda they will price match to the lowest they find on the web.
Keeping rate parity also becomes a joke, plus we dare not raise prices across the board in such a highly competitive market where only a couple of $s per night difference can change your fortunes.
We have always been at odds with Agoda and their "different" practices but enough is enough.
As you don't have access to your Extranet account you will need to telephone the support team.
numbers by country
Whether that be Spain or the UK.
p.s. out of interest, what part of Spain?
OK, I missed the part of different length of stay.
You will need to contact the support team by either phone or through the messaging system in Extranet, quoting the booking number involved.
For specific cases like this, the forum here is unable to assist as no one has access to the records. Only the support team can action the assistance you require.
BTW Communities Team ,
I have deleted my monthly rate as it is only a farce at the moment. To truly offer a monthly rate you should be starting at 60 days, not the 45 you are intending. Since when is 45 days "monthly"? Monthly means repeated MONTHS.
The basic idea needs a rethink.
Did the request to change dates appear to you as "Decline / Accept for free" buttons in a box?
If yes the dates should change, give it a little time. If still no change see below....
If no, i.e. it was a simple message request from the guest, then you can change the dates yourself under the exact booking in Extranet. Just pop the the booking number in the search box at the top of Extranet, and then use the "Request Date change" button,
Partner contact by country