100% agree, we are their customers and I feel like you, always on the loosing end. Rude guest leaves my property unhappy, with complaints which don’t stand up, my feedback is fab from other guests and now I have to repay their stay?? Booking.com don’t side with the owners at all. Spent weekend trying to work out what’s went wrong only to realise the unhappy guest is very rude and couldn’t be happy no matter what was proposed. Next time she needs to go to the Hilton with room service, gold plated everything and a top class staff chef. Not a lovely cozy cottage on a Scottish island.
100% agree, we are their customers and I feel like you, always on the loosing end. Rude guest leaves my property unhappy, with complaints which don’t stand up, my feedback is fab from other guests and now I have to repay their stay?? Booking.com don’t side with the owners at all. Spent weekend trying to work out what’s went wrong only to realise the unhappy guest is very rude and couldn’t be happy no matter what was proposed. Next time she needs to go to the Hilton with room service, gold plated everything and a top class staff chef. Not a lovely cozy cottage on a Scottish island.