At Click. 2023 Miami, Sydney Stanback, a Senior Manager on...
At Booking.com, we are actively working to make it easier for...
Katerinka12 - I have read everything. I just don't agree with a guy with muscles as a solution to anything. Violence breeds violence. The area I am in is having a "muscle" match right now. 19 bodies were found under a bridge not far from my house two days ago. What I wanted to happen in my situation is have Booking.com cancel this persons stay so I could go to the city municipal department to have them removed. They can't stay if they do not have a reservation. The municipal department sends official officers to remove a person who has overstayed or broken their contract. Let's understand this as if I was the local "Motel Six." When a guest checks into the hotel their signature is an agreement to a code of conduct and to the amount and method of compensation. This is what enables Motel Six to charge a person's credit card if they steal all the towels. In the USA, it would be standard for Motel Six to call the police to remove a guest breaking the code of conduct. Here, it is a civil matter handled by the city. I would just take in the message from Booking/Airbnb stating they broke the contract by their behavior and the agreement was void and the city would send the Municipal Police. I researched this and consulted an attorney way before I started Airbnb here.The problem is, Booking.com would do nothing to support the break of the contract. As the guest booked on their service, the contract they engaged in was with BDC. I know for a fact, if I had sent Airbnb the picture of I took of this woman smoking her pipe on my patio they would have messaged her and copied me that she was in violation of the contract and needed to leave ASAP. This would be what I would take to the Municipal. Would getting her out if the house go smoothly? Maybe. Maybe not. But BDC gave me zero support for their 14%. I had no documentation of a broken contract to even try. Without their support it would be a she said, she said situation. Airbnb support is not what it use to be and not perfect but I will never complain about it again after this. With this one experience (plus the horrid process I went though trying to get help setting up my bank information,) I am shock at how much it was a "you are on your own" attitude with Booking.com. It was so bad I will am not only removing my listing from them but I will never even use them as a guest. I found one customer service person out of the ten or more which I have talked to with set up and moving the one booked guest out so I can shut this down that acted like they gave a damn. As for immigration. No, the police have nothing to do with immigration. BUT, as per the USA fighting the war on drugs by strong arming Mexico instead of treating addiction problems at gine as the top priority, when this woman leaves and is found with the stuff she didn't smoke in her suitcase, it is MY address on her visitor's immigration form. I could very well be visited by Policia Federal Preventiva in cooperation with DEA. As the current political situation has all of us expats who own property nervous, I would prefer NOT to have my property connected with a person who had no concern at all about bringing their stash into the country. I'm not new to this rodeo. I have sat with a total stranger in a hospital while he passed kidney stones as he was my guest, afraid of hospitals, and knew no one in town. I have had a sexist racist guest who made my skin crawl but as it was his right to his opinions, I just spent a lot of time off of the property. I had a guest who swore she had bed bug bites but I stripped the bed, got out the black light, and showed her what no-see-ums are on the internet that was for sure what she was eaten by as she sat out by the lake. Hassles but I would do it all again. But this guest and this company's lack of support? No. Nope. Never again. She is gone tomorrow and my BDC account will be offline as soon as platform will allow. So, as I said...good luck to you all. And I mean it. No one ever answered my question about how Booking.com will charge me as for transportation and other fees they mention but it is mute now - it will be what it is. Not every platform is right for every person. I'm a "daisy down a gunbarrel" pacifist and not a "guy with muscles" problem solver. Airbnb is clearly best suited to my needs. Take care :)
"I have searched your situation and it says: How do I report issues with guest misconduct.
It tells you how to report her."
Yes. I have figured out how to report her BUT it will not let me do so until she checked out. In the meantime she has booked two other places. I have no idea if Booking.com will cancel her bookings once they read my review but for some reason I doubt it.
"Also AirBnB doesn't ban/terminate that easy though. Specially if the guest is a good liar.."I have seen two instances on both sides of Airbnb with bans. My friend had a guest bring a hooker home with him. She called Airbnb who immediately contacted the guest stating he was to leave the property immediately and that he was banned from future rentals.The second instance was a friend who had a small party at an Airbnb. While the host was not around, the neighbors apparently told her that there had been five or six people on the property. My friend got an email stating she was lifetime banned from Airbnb. "it's other way around, they ban the host for any kind of lie."I agree that Airbnb is quick to ban hosts also these days. But as I am diligent about bed bugs, safety issues, and have never received less than five stars except one guest who gave me four on "location," I don't stress it. It is those walking the line with bait and switch, trusting companies to do changeovers, and don't take it serious that need to be banned. I document everything with pictures before and after guests and keep all conversations on the website. If someone calls me, I have them leave a message then I contact them back on the message platform. Unless it is something like them needing a dinning recommendation or a question about the village and not the home."It's time for a lovely guest who will give you peace of mind, and a smile on your face and money in the bank. That is what you do all the hard work for."
Thank you! Now that I have removed the ability for anyone to book with me except on Airbnb, I feel a lot better. It isn't perfect but I have always gotten great customer service with a lot less of a commision taken out. I actually have a returning guest next so I'm happy as it feels like an old friend coming for a visit. Giving people their dream trip is worth the work.Thank you all!!!
"Hosting patients is just part of the business we're in. It can happen in any respected platform. Also at AirBnB."
I have never in five years of doing Airbnb experience a guest like this. Not even close. I now am missing 1500 pesos and she has had the nerve to blame the housekeeper who has worked for me for two years, the people who owned the house before me for six years, and the people who built the house for 14 years. In 22 years this housekeeper has not stolen once. Airbnb would have terminated her stay and banned her for life. Booking.com made it clear it was my problem. Now it will be the problem of the person who she is staying with next. And yes, she was on my computer looking for her next booking.com rental. I think bipolar is too nice for this woman. I think she is psychotic. She could care less if she is causing problems for someone else or tricking them into giving her things or doing things for her. She stiffed a taxi driver who then rang my doorbell for payment. She could care less this poor guy makes pennies here in Mexico. She said he "drove rough" and she wasn't paying. I had to foot the bill and give him a very nice tip so he wouldn't think all gringas are evil. "Will you at least get paid for the stay?"I don't know. Booking.com states it is five working days till they give me payment since I am out of the USA. I am assuming they already ran her card and the five days is to transfer payment to me. As this is my first Booking guest I have no idea what happens if she has used a stolen card or stops the visa payment. I hate to once again compare apples to oranges, but Airbnb has my money in my account the day that the guest checks in.I have canceled the other guest already booked with Booking.com and will find out how much that costs me as soon as that person is relocated. I am removing myself from Booking and go back to simple, safer Airbnb. You all have fun. This platform, I'm sure works well for some but I need a support network.