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Thank you so much I will give them a go before I completely loose my sanity. Thank goodness it’s the end of my season, short as it was this year, as I would have ended up throwing the towel in with this lot. Will need to rethink for next year who I’m going to sell my rooms through.
Thank you Bank Street Lodge, but unfortunately I can’t get to speak to a “person”. My emails which I’ve sent constantly have even asked for a complaints form, I get the same automated email response advising someone would reply within the next 4dys. No replies to any of my 18emails in the last month! What the heck do you do when every way you turn there’s a brick wall!
Hi Sharon yes tried all that. Totally exasperated 4wks and no joy. Started ringing the finance number at 9am this morning and it’s the usual tune putting me on hold. I leave the phone on speaker as I go about doing my housework, after an hour this then must automatically hangup. I get through to the Edinburgh number which transfers me to a rep in Shanghai or USA who can’t help as it’s a finance query. What’s the point in giving us a contact number that can’t assist. For the amount of commission I gave them last year it’s a poor show in customer relations.
This is the contact details I have been using for the last 4wks and also agree about phoning as I’ve racked up over 20hrs on their finance contact number and not spoken to a human being yet. Unfortunately I don’t have a local rep as I am a BnB not a guest house or hotel. A neighbour who has a guest house gave me her local rep number, when I phoned it was told in no uncertain terms that I was a “BnB “ and couldn’t use that number.....so charming.
Can anyone advise how to get a response from booking.coms finance section
How do BnB owners manage to contact the Finance department. I have been trying for 4wks now by email, each time I get an automated reply saying I will be contacted in the next 4dys, this has not yet happened within 4wks now. If I phone the finance number after one hour of waiting to be connected it disconnects each time. Over 20hrs now logged to them without getting through. I’m now so frustrated that thinking about closing off any further business with them. Anyone got any ideas?