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this might help - however I had a real problem with contacting finance you need to mail them via the extranet first mark as a complaint .
If no joy make a complaint follow the complaints process ?
Hi I’ve had the same .
cancel the DDR at your bank and tell the bank what has happened they should refund the money and chase bookings .com
open up a complaint through dispute resolution .
Booking.com finance appear not to respond directly and is in a mess ...
What a load of twaddle ...
They should be able to have an efficient accounts system .
The amount of complaints in the partners group ping through constantly.
Good customer service is paramount and they don’t even respond .
the customer support do answer agreed but the finance department don’t.
Update too .
I had a refund from booking.com , however I’ve had exactly the same again this month luckily because I’d cancelled the DDR the bank returned the commission invoice as unpaid . I’ve put in another query to the finance team to have it cancelled otherwise it looks like an unpaid invoice .The Finance team appears to be a shambles :(
I doubt if they will send them a message on the Ethernet clearly explaining the situation and also start the dispute resolution .