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We have sent all informations about this situation and we answered on all 5 questions that booking have sent to us. Its just not right to feel like someine guilty on court... we feel like that.
There are all questions about:
- do we understand counsequences, did we make investigations about this case, do we understand legal terms of punishement... and etc
Its just that we feel a bit forced to accept some responsibility for cancelated and non show reservations...how is that possible?!
I got this email without any problem causing before. I do great bussines with review score 9.6 and with 120 reviews (3 years)
This is what I het from booking! THIS IS MY EXPERIENCE
Unfortunately, your accommodation has been suspended from the Booking.com platform due to a material breach of the Accommodation Agreement (please refer to article 5.1 of the General Delivery Terms).
It has come to our attention that some of your Reservation records have been detected with typical patterns of Commission Avoidance.
We kindly request you to honor all outstanding reservations you have on our platform prior to the effective suspension date, regardless of whether the date of the guests’ departure is before or after the date of suspension.
In accordance with the terms of the Accommodation Agreement, we also request you to pay any outstanding commission due to Booking.com BV (plus costs, expenses and interest, if applicable).
This is an unmonitored email address. Kindly contact us via your extranet inbox if you have any questions.
On 1 question there is answer: go to extranet/ view Your descriptions/ then under property descriptio there is request for correction. And go on 😊
If you have Pulse app on mobile phone its preety simple. Go to availability, then click on that date if is full it will be blue dot under that day number and you will see - 0 + in down raw. It means that you are full for that day. Just click on + (it means to add space of avaiability on that date) and on question click ok
Go to property / policies / internet. Ho to edit and add wi fi and extra things.