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I wish Booking had something similar to the AirBnB model where guests can be prescreened before accepting the reservation and there is a follow up to get feedback on guest behaviors so other innkeepers can see if a particular guest has a history of bad behavior before we invite them to stay with us on our property. I find that AirBnB guests are much more conscientious of taking care of your property and dont leave the place with a mess...they know their behavior, good or bad, will be seen by other establishments.
Tried to get guest to cover at least first day, refuse to answer phone or emails. I was shocked that this particular guest pulled this since 2 months earlier we hosted them for their wedding and went well beyond what they had contracted for in services without charging them. I finally sent a email that I was shocked and surprised that they would've have done this to us given their extreme satisfaction for their big wedding celebration...apparently, they have no conscience or sense of right and wrong. They wont be back here for sure.