Are both properties listed at the same address? If so, it may be easier for you to manage them both under one listing. If they are located at different addresses, you will need to create a new listing for the second property. Close the availability of one of the houses in the current listing and follow the steps under 'Add new property" at the bottom of the Extranet page to create the listing. This will be the quickest way as we can't 'split' your current listing.
Thank you for flagging this with us. There is currently a bug affecting the Promotions page displaying correctly - our Product team are aware of this and are working on resolving this. The more examples we receive, the faster they are able to find the main cause. Please continue to check back on the page.
The two main factors affecting a calendar being bookable are rates and inventory (rooms to sell). Please ensure, at minimum, you have these loaded correctly which should open up your calendar (from red to green). If you are then finding yourself not bookable on the front end as a guest, you will need to check your restrictions to see if there is anything blocking a guest from booking (minimum length of stay, no arrival/departures etc.).
If you are still having trouble reopening your calendar, please reach out to your local partner support in the Extranet via the Inbox tab > Booking.com messages.
You will need to get in contact with Credit Control if your listing is still closed due to invoices unpaid. Please send them a message via the Extranet > Inbox tab > Booking.com messages and let them know you have paid all invoices. It would be good to reference any receipts for each payment and dates you had made payment so it's easier for them to allocate to your listing.
You can change your payment method through the Finance tab > Financial Overview. If your preferred payment option is not listed, please reach out to our Credit Control team to for a better understanding as to what your options are as this can differ per country. You can message them through the Extranet via the Inbox tab > Booking.com messages > Compose new message. Please ensure the topic is Finance.
The verification letter is sent from our head office in Amsterdam so it may take some time to reach you. If it has been more than a month, we may be able to organise alternate verification methods such as a video call or using another well established listing if you have the property on other websites. Please reach out to your local partner support team via the Extranet through the Inbox tab > Booking.com messages.
Great question! During this pandemic, we have found guests appreciating increased flexibility and cleaning/health measures. Even if your current cancellation policy is a bit strict, it may be worth reviewing this and adjust it to be in line with market trends now. Reviewing the other basics of your listing such as Content and ensuring you reply to guest messages in a timely manner will help boost confidence in your property.
Like most properties, I assume your cleaning/health measures have increased during this time - it's great to highlight these under your Facilities & Services. They show up prominently on your property page and can help give guests confidence in booking your property.
If you have also reduced your rates during this period, it's always good to show guests they are receiving a discounted rate. Why not maintain your rates and apply a targeted promotion instead of reducing rate directly through your calendar?
Our Payments by Booking model currently has only been rolled out to a few select countries at this point in time. We are working to expanding this globally but this will take time as each country's banking structure is different. Currently for Costa Rica, this option is not available so it would be advised for you to manage your own payments.
Hi paulette van Wijk,
Are both properties listed at the same address? If so, it may be easier for you to manage them both under one listing. If they are located at different addresses, you will need to create a new listing for the second property. Close the availability of one of the houses in the current listing and follow the steps under 'Add new property" at the bottom of the Extranet page to create the listing. This will be the quickest way as we can't 'split' your current listing.
Kind regards,
Shirley E.
Hi dolphin hotel sdn bhd,
Thank you for flagging this with us. There is currently a bug affecting the Promotions page displaying correctly - our Product team are aware of this and are working on resolving this. The more examples we receive, the faster they are able to find the main cause. Please continue to check back on the page.
Kind regards,
Shirley E.
Hi Biljana Petrusheva,
The two main factors affecting a calendar being bookable are rates and inventory (rooms to sell). Please ensure, at minimum, you have these loaded correctly which should open up your calendar (from red to green). If you are then finding yourself not bookable on the front end as a guest, you will need to check your restrictions to see if there is anything blocking a guest from booking (minimum length of stay, no arrival/departures etc.).
If you are still having trouble reopening your calendar, please reach out to your local partner support in the Extranet via the Inbox tab > Booking.com messages.
Kind regards,
Shirley E.
Hi Hadass,
You will need to get in contact with Credit Control if your listing is still closed due to invoices unpaid. Please send them a message via the Extranet > Inbox tab > Booking.com messages and let them know you have paid all invoices. It would be good to reference any receipts for each payment and dates you had made payment so it's easier for them to allocate to your listing.
Kind regards,
Shirley E.
Hi Tandi Sherpa,
You can change your payment method through the Finance tab > Financial Overview. If your preferred payment option is not listed, please reach out to our Credit Control team to for a better understanding as to what your options are as this can differ per country. You can message them through the Extranet via the Inbox tab > Booking.com messages > Compose new message. Please ensure the topic is Finance.
Kind regards,
Shirley E.
Hi Hillary B&B,
The verification letter is sent from our head office in Amsterdam so it may take some time to reach you. If it has been more than a month, we may be able to organise alternate verification methods such as a video call or using another well established listing if you have the property on other websites. Please reach out to your local partner support team via the Extranet through the Inbox tab > Booking.com messages.
Kind regards,
Shirley E.
Hi Joanne Govender,
Great question! During this pandemic, we have found guests appreciating increased flexibility and cleaning/health measures. Even if your current cancellation policy is a bit strict, it may be worth reviewing this and adjust it to be in line with market trends now. Reviewing the other basics of your listing such as Content and ensuring you reply to guest messages in a timely manner will help boost confidence in your property.
Like most properties, I assume your cleaning/health measures have increased during this time - it's great to highlight these under your Facilities & Services. They show up prominently on your property page and can help give guests confidence in booking your property.
If you have also reduced your rates during this period, it's always good to show guests they are receiving a discounted rate. Why not maintain your rates and apply a targeted promotion instead of reducing rate directly through your calendar?
Let us know if you've tried any of the above?
Kind regards,
Shirley E.
Hi Carlos Mora Cavallini,
Our Payments by Booking model currently has only been rolled out to a few select countries at this point in time. We are working to expanding this globally but this will take time as each country's banking structure is different. Currently for Costa Rica, this option is not available so it would be advised for you to manage your own payments.
Kind regards,
Shirley E.